[gentoo-user] (OT?) configure and go web feedback package

[gentoo-user] (OT?) configure and go web feedback package

[Antoine]

Hi,
The boss has given me a project that will involve having people log in
to a server to post feedback-like questions/complaints and be able to
review their previous/current complaints.
Basically, the people send things that need to be actioned, and if they
don't get actioned (I think they are emails but I am not sure...) then
they need to be able to enquire about what/why/how. The feedback will be
answered by a person.
>From what I know it looks like some kind of bug tracking system would be
ideal, though of course it shouldn't look like a bug tracking system.
This would certainly be possible with php+database but he is looking for
something that will be very quick to implement. He basically said if
there is no development (just config) necessary then I can do what I
want - and what I want is to install Gentoo at work! So something in
portage would be ideal :-).
If there was something that got stats out in nice reports that would be
a bonus but if it is databased then a couple of quick queries would
probably do the job.
Any pointers?
Cheers
Antoine
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Re: [gentoo-user] (OT?) configure and go web feedback package

[A. Khattri]

On Fri, 8 Jul 2005, Antoine wrote:

> The boss has given me a project that will involve having people log in
> to a server to post feedback-like questions/complaints and be able to
> review their previous/current complaints.
> Basically, the people send things that need to be actioned, and if they
> don't get actioned (I think they are emails but I am not sure...) then
> they need to be able to enquire about what/why/how. The feedback will be
> answered by a person.
> From what I know it looks like some kind of bug tracking system would be
> ideal, though of course it shouldn't look like a bug tracking system.
> This would certainly be possible with php+database but he is looking for
> something that will be very quick to implement. He basically said if
> there is no development (just config) necessary then I can do what I
> want - and what I want is to install Gentoo at work! So something in
> portage would be ideal :-).

This sounds like a trouble ticket system.

Do a Google for "open source trouble ticket system" - there are several
out there.


-- 
Aj.
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