Re: [gentoo-user] Re: Hard drive RPMs and data speed.

[Volker Armin Hemmann <volkerarmin@googlemail.com>]

Am Freitag 28 Oktober 2011, 11:19:37 schrieb Michael Mol:
> (oi, it's getting harder and harder to snip this thing properly)
> 
> On Fri, Oct 28, 2011 at 10:55 AM, Volker Armin Hemmann
> 
> <volkerarmin@googlemail.com> wrote:
> > Am Donnerstag 27 Oktober 2011, 16:00:09 schrieb Michael Mol:
> >> On Thu, Oct 27, 2011 at 3:41 PM, Volker Armin Hemmann
> >> 
> >> <volkerarmin@googlemail.com> wrote:
> >> > Am Donnerstag 27 Oktober 2011, 15:17:45 schrieb Michael Mol:
> >> >> You've got six working drives of various sizes, models and
> >> >> firmware
> >> >> revisions. Good for you. I've got a still-functional 40GB IBM
> >> >> DeathStar. (It's not powered up right now, but it never failed
> >> >> on me
> >> >> after five years of use.)
> >> > 
> >> > and I had 5 death stars failing on me.
> >> 
> >> My point is that the numbers aren't what mattered here. My point is
> >> that SAMSUNG sold me a shoddy product, replaced it with another
> >> instance of the the same shoddy product, wouldn't replace it again,
> >> and never addressed a detailed technical report of a systemic problem
> >> in the same. Bad tech, bad customer service, and it looked like this
> >> was a more common scenario than among other manufacturers. All of it
> >> boiled down to a nasty case of being a bad candidate for spending time
> >> and money.
> > 
> > Samsung replaced my two drives (one 500gb drive from a known shady
> > series and the SSD when the firmware overwrote itself) without any
> > fuss.
> > 
> > Of course, I included the results of their check tool. No problem.
> > 
> >> Did IBM refuse to replace your failing drives?
> > 
> > no, but 5 out of 5 died and took tons of valuable data with them.
> > 
> > That is the worst case scenario. All other harddrives had no problems at
> > all. Different mobos, PSUs - nothing changed the fact that all death
> > stars I ever owned died violently - except the last one, because I sold
> > the computer it was built in in time.
> > 
> >> Did you include
> >> detailed technical information that should have allowed them to
> >> resolve issues leading to those drives' failures? For me, SAMSUNG's
> >> behavior in the customer service department indicated that I wasn't
> >> likely to get good service in the future, and the rapidly-failing
> >> drives (combined with my analysis of the SMART output and the history
> >> of SMART problems with SAMSUNG drives) indicated to me that I'd need
> >> to use that customer service department in the future if I bought more
> >> of their drives.
> > 
> > there was one smart related problem with Samsung in the last year. With
> > their 2tb drives. Samsung released a firmware patch after they were
> > informed of the problem.
> > 
> > Apart from that Samsung drives just work for me - and the people around
> > me.
> > 
> > I also had no problems with drives getting replaced - but the replacing
> > was always the problem of my trusted hardware dealer. That is why you
> > buy hdds from a trusted, local guy. The rest was the problem of
> > Samsung. They can't wiggle out of Germany's warranty laws ;)
> 
> Yeah, I bought mine from Newegg. Hard drive warranty through Newegg
> means "see manufacturer". I've had no problem with WD's customer
> service. Haven't had occasion to try anyone but SAMSUNG and WD.
> 
> Problem with buying locally where I am is that it generally means a
> 50% markup above what I'd pay Newegg. There are several big-box stores
> in the area whose prices and selections aren't great. There are three
> small computer stores within a 45 minute drive, and their selection
> tends to be better, but their prices tend to be worse.

my 'local' shop has only 10% higher prices than cheap online sellers. Worst 
case. Most of the time it is a lot less - and sometimes cheaper than online. I 
am willing to pay that 'premium' for service and the knowledge that when I 
tell them the drive is dead they don't even try to put the blame on me. Same 
for Ram - or mainboards ;) After bad experience with Enermax - waiting 6 weeks 
for a replacement for a PSU that killed three mobos and enermax being too 
cheap to even put a new set of cables in the box I went with BeQuiet. 48h 
replacement.

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#163933