[gentoo-user] Is this drive toast?

[gentoo-user] Is this drive toast?

[maxim wexler]

Hi group,

Just noticed this in dmesg:

<snip>
hdb: dma_intr: status=0x51 { DriveReady SeekComplete
Error }
hdb: dma_intr: error=0x84 { DriveStatusError BadCRC }
ide: failed opcode was: unknown
hdb: dma_intr: status=0x51 { DriveReady SeekComplete
Error }
hdb: dma_intr: error=0x84 { DriveStatusError BadCRC }
ide: failed opcode was: unknown
hdb: dma_intr: status=0x51 { DriveReady SeekComplete
Error }
hdb: dma_intr: error=0x84 { DriveStatusError BadCRC }
ide: failed opcode was: unknown
hdb: dma_intr: status=0x51 { DriveReady SeekComplete
Error }
hdb: dma_intr: error=0x84 { DriveStatusError BadCRC }
ide: failed opcode was: unknown
hda: DMA disabled
ide0: reset: success
<snip>

So far I've changed the cable and turned on
IDEDISK_MULTI_MODE in the kernel.

No other problems w/ the drive.

Drive is Maxtor 120G IDE. Very low hours on it.

Can I just let this slide?

Maxim


       
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Re: [gentoo-user] Is this drive toast?

[Neil Bothwick]

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On Mon, 24 Sep 2007 20:21:25 -0700 (PDT), maxim wexler wrote:

> No other problems w/ the drive.
> 
> Drive is Maxtor 120G IDE. Very low hours on it.

emerge smartmontools and run smartctl on the drive.


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Neil Bothwick

There is no such thing as an atheist in a foxhole.

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Re: [gentoo-user] Is this drive toast?

[Volker Armin Hemmann]

On Dienstag, 25. September 2007, maxim wexler wrote:
> Hi group,
>
> Just noticed this in dmesg:
>
> <snip>
> hdb: dma_intr: status=0x51 { DriveReady SeekComplete
> Error }
> hdb: dma_intr: error=0x84 { DriveStatusError BadCRC }
> ide: failed opcode was: unknown
> hdb: dma_intr: status=0x51 { DriveReady SeekComplete
> Error }
> hdb: dma_intr: error=0x84 { DriveStatusError BadCRC }
> ide: failed opcode was: unknown
> hdb: dma_intr: status=0x51 { DriveReady SeekComplete
> Error }
> hdb: dma_intr: error=0x84 { DriveStatusError BadCRC }
> ide: failed opcode was: unknown
> hdb: dma_intr: status=0x51 { DriveReady SeekComplete
> Error }
> hdb: dma_intr: error=0x84 { DriveStatusError BadCRC }
> ide: failed opcode was: unknown
> hda: DMA disabled
> ide0: reset: success
> <snip>
>
> So far I've changed the cable and turned on
> IDEDISK_MULTI_MODE in the kernel.
>
> No other problems w/ the drive.
>
> Drive is Maxtor 120G IDE. Very low hours on it.

so it is still covered by warranty? Replace it!
>
> Can I just let this slide?

no, replace it.
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Re: [gentoo-user] Is this drive toast?

[maxim wexler]

> 
> so it is still covered by warranty? Replace it!
> >
> > Can I just let this slide?
> 
> no, replace it.

Tried to. Maxtor insists that you run a special boot
disk which supposedly spits out a number code that
tells them what the problem is. Every time I ran the
program it said my drive was fine. No code, no
replacement. The problem I was having then was the
drive could not be booted from the very beginning. You
could dual boot from another drive or another
partition OK by tweaking grub. 

But this particular problem is something new.

Maxtor was very unhelpful and linux-illiterate. I
won't be buying another drive from them if I can avoid
it.

mw


       
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Re: [gentoo-user] Is this drive toast?

[Volker Armin Hemmann]

On Dienstag, 25. September 2007, maxim wexler wrote:
> > so it is still covered by warranty? Replace it!
> >
> > > Can I just let this slide?
> >
> > no, replace it.
>
> Tried to. Maxtor insists that you run a special boot
> disk which supposedly spits out a number code that
> tells them what the problem is. Every time I ran the
> program it said my drive was fine. No code, no
> replacement. The problem I was having then was the
> drive could not be booted from the very beginning. You
> could dual boot from another drive or another
> partition OK by tweaking grub.
>
> But this particular problem is something new.
>
> Maxtor was very unhelpful and linux-illiterate. I
> won't be buying another drive from them if I can avoid
> it.

when I asked my local hardware 'dealer' which drives have the highest return 
rate he instantly said 'maxtor' .... 
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Re: [gentoo-user] Is this drive toast?

[Dan Farrell]

On Tue, 25 Sep 2007 09:00:22 -0700 (PDT)
maxim wexler <blissfix@yahoo.com> wrote:

> Maxtor was very unhelpful and linux-illiterate. I
> won't be buying another drive from them if I can avoid
> it.

MAxtor sucks in my opinion.  Seagate will replace a warrantied drive
without much hassle, and they aren't too expensive.  They last a while
too.  It takes a while, but they'll eventually ship you a working
drive.  

I have also had good luck with samsung spinpoint drives on the low end
of the market. 
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Re: [gentoo-user] Is this drive toast?

[Neil Bothwick]

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On Tue, 25 Sep 2007 12:56:28 -0500, Dan Farrell wrote:

> MAxtor sucks in my opinion.  Seagate will replace a warrantied drive

And who owns Maxtor?...


-- 
Neil Bothwick

Where do forest rangers go to "get away from it all?"

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RE: [gentoo-user] Is this drive toast?

[Marzan, Richard non Unisys]

> -----Original Message-----
> From: neil@digimed.co.uk [mailto:neil@digimed.co.uk]
> Sent: Tuesday, September 25, 2007 2:08 PM
> To: gentoo-user@lists.gentoo.org
> Subject: Re: [gentoo-user] Is this drive toast?
> 
> On Tue, 25 Sep 2007 12:56:28 -0500, Dan Farrell wrote:
> 
> > MAxtor sucks in my opinion.  Seagate will replace a warrantied drive
> 
> And who owns Maxtor?...
> 
> 
> --
> Neil Bothwick
> 
> Where do forest rangers go to "get away from it all?"

Microsoft Windows Sucks, but that doesn't mean Xbox sucks because
they're owned by MS. Maybe the Maxtor division uses a different
manufacturing process with lower quality materials/technology than the
Seagate factory. What's next? Intel sucks because the Celeron has low or
almost no L1/2 cache.
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Re: [gentoo-user] Is this drive toast?

[Neil Bothwick]

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Hello Marzan, Richard non Unisys,

> > > MAxtor sucks in my opinion.  Seagate will replace a warrantied
> > > drive  
> > 
> > And who owns Maxtor?...

> Microsoft Windows Sucks, but that doesn't mean Xbox sucks because
> they're owned by MS. Maybe the Maxtor division uses a different
> manufacturing process with lower quality materials/technology than the
> Seagate factory.

The comment was about customer service and attitude too. Even if they keep
both manufacturing lines, you would expect them to now have similar
levels of service.


-- 
Neil Bothwick

"Bother," said Pooh, realising that Tiggers really are wonderful things.

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Re: [gentoo-user] Is this drive toast?

[Dan Farrell]

On Tue, 25 Sep 2007 21:45:40 +0100
Neil Bothwick <neil@digimed.co.uk> wrote:

> Hello Marzan, Richard non Unisys,
> 
> > > > MAxtor sucks in my opinion.  Seagate will replace a warrantied
> > > > drive  
> > > 
> > > And who owns Maxtor?...
> 
> > Microsoft Windows Sucks, but that doesn't mean Xbox sucks because
> > they're owned by MS. Maybe the Maxtor division uses a different
> > manufacturing process with lower quality materials/technology than
> > the Seagate factory.
> 
> The comment was about customer service and attitude too. Even if they
> keep both manufacturing lines, you would expect them to now have
> similar levels of service.
> 
> 
Seagate's customer service I've never dealt with.  I just send in the
drive, and a working one comes back in 60 days or so.
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Re: [gentoo-user] Is this drive toast?

[Neil Bothwick]

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Hello Dan Farrell,

> Seagate's customer service I've never dealt with.  I just send in the
> drive, and a working one comes back in 60 days or so.

That is customer service, albeit rather slow service. IBM replaced a
faulty Deathstar drive in less than two weeks.


-- 
Neil Bothwick

Veni, vermini, vomui
I came, I got ratted, I threw up

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Re: [gentoo-user] Is this drive toast?

[Stroller]

On 25 Sep 2007, at 20:57, Marzan, Richard non Unisys wrote:
>>> ...
>>> MAxtor sucks in my opinion.  Seagate will replace a warrantied drive
>>
>> And who owns Maxtor?...
>
> Microsoft Windows Sucks, but that doesn't mean Xbox sucks because
> they're owned by MS.

This isn't a great example. I have a customer with 3 dead Xbox 360s  
which display 3 red lights. This is fundamentally caused by producing  
cheap hardware with poor quality control on the research &  
development process - it's a design fault that these units overheat.

Microsoft have now acknowledged this particular fault and will  
replace units upto 3 years old if they're displaying this problem,  
but they have only recently done so, and many customers were  
previously disappointed that their 360s died outside of warranty. My  
customer is fortunate that he held onto his & stacked them in a  
corner - I have no doubt that many were binned and ended up in  
landfill as they were considered beyond economic repair.

Stroller.
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Re: [gentoo-user] Is this drive toast?

[maxim wexler]

--- Neil Bothwick <neil@digimed.co.uk> wrote:

> Hello Dan Farrell,
> 
> > Seagate's customer service I've never dealt with. 
> I just send in the
> > drive, and a working one comes back in 60 days or
> so.
> 
> That is customer service, albeit rather slow
> service. IBM replaced a
> faulty Deathstar drive in less than two weeks.
> 

My SATA drive, Western Digital, was replaced in three
days. The tech took my card number and immediately
sent off the new drive with the proviso that he would
charge me for the new one if the old one didn't arrive
in 30 days.
> 
> -- 
> Neil Bothwick
> 
> Veni, vermini, vomui
> I came, I got ratted, I threw up
> 



       
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