[gentoo-project] RFC: draft of Nitrokey survey questions re shipping, usage & satisfaction

[gentoo-project] RFC: draft of Nitrokey survey questions re shipping, usage & satisfaction

[Robin H. Johnson]

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Hi,

I'm trying to put together a survey about the Nitrokey units that the
Foundation arranged for devs.

The rough goals:
- measure shipping results [=> quantitative, at least one dev had their shipment returned]
- measure usage [=> quantitative, was this a waste?]
- measure satisfaction with nitrokey units [=> qualitative]

I'm planning on using Google Forms for this, because I'm familiar with
that as a survey platform.

I'm not going to spin up an entire survey system just keep it entirely
libre. I do plan on publishing the results of the survey, with some
parts made anonymous/redacted.

The form will NOT require sign-in, but there will be a field for
entering your developer name.

I would appreciate both public & private input, both about this as a
survey, and meta-input about future surveys to measure success of
particular programs.

Draft questions:
----------------

Setup:
- Dev Username [textfield]

Shipping:
- Did you order a nitrokey unit? boolean
- When did you placed the order (optional) Y/M/D
- When did you received the order (optional) Y/M/D
- How many nitrokey units did you actually receive? [integer]
- Did you have to pay any additional charges to receive the unit?
- If so, how much did you pay? [numeric]
  COMMENT: I want to be able to adjust this question to both per-country
  cost-of-living and socioeconomic level of different developers within
  a country. See the demographics at the end.
- If so, what were the nature of the charges (e.g. customs) [freetext]
- Additional: If you did not receive the order, or got more than one,
  can you summarize what happened? [freetext] Please do not
  self-identify in the text.

Usage:
- Note: per-developer commit count will be extracted from Git
- What percentage of your commits use the on-device key? (0..100% in 25% increments)
- Did you use the units for non-commit signing or encryption? [boolean]
- If so, how often? [many times a day, daily, weekly, monthly]

Satisfaction:
- What setup tooling documentation did you use: [select-many]
  - Gentoo wiki
  - Nitrokey docs
  - Other doc (freetext)
  - Figured it out by hacking it
- Did you find the setup tooling easy to use? [1-5 scale]
- Do you find regular usage of the tooling & unit easy? [1-5 scale]
- Does the tooling & unit work consistently? [1-5 scale]
- Would you have considered purchasing a Nitrokey if the Foundation did
  not fund it, and cost was not a problem? [1-5 scale]
- If you encountered problems, can you summarize some of them?
  [freetext] Please do not self-identify in the text
- What do you feel could have been done better?
  [freetext] Please do not self-identify in the text

Demographics, all optional:
- Where are you located: [textfield, ISO country code]
- Age bracket [0-17, 18-25, 25-35, 35-45, 45-55, 55-65, 65+]
- For your country, what is your household income level, relative to the
  median income? [select-one]
  - Decline to answer
  - Significantly below [<=50% below]
  - Below [20-50% below]
  - About the same [20% either side of median]
  - Above [20-50% above]
  - Significantly above [>=50% above]
  COMMENT: This is specifically to identify need where developers
  would have trouble purchasing hardware. The complex wording of the
  question is meant to improve anonymity while identifying socioeconomic
  need.

-- 
Robin Hugh Johnson
Gentoo Linux: Dev, Infra Lead, Foundation Treasurer
E-Mail   : robbat2@gentoo.org
GnuPG FP : 11ACBA4F 4778E3F6 E4EDF38E B27B944E 34884E85
GnuPG FP : 7D0B3CEB E9B85B1F 825BCECF EE05E6F6 A48F6136

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Re: [gentoo-project] RFC: draft of Nitrokey survey questions re shipping, usage & satisfaction

[Michał Górny]

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On Sat, 2019-07-13 at 23:38 +0000, Robin H. Johnson wrote:
> Hi,
> 
> I'm trying to put together a survey about the Nitrokey units that the
> Foundation arranged for devs.
> 
> The rough goals:
> - measure shipping results [=> quantitative, at least one dev had their shipment returned]
> - measure usage [=> quantitative, was this a waste?]
> - measure satisfaction with nitrokey units [=> qualitative]
> 
> I'm planning on using Google Forms for this, because I'm familiar with
> that as a survey platform.
> 
> I'm not going to spin up an entire survey system just keep it entirely
> libre. I do plan on publishing the results of the survey, with some
> parts made anonymous/redacted.
> 
> The form will NOT require sign-in, but there will be a field for
> entering your developer name.
> 
> I would appreciate both public & private input, both about this as a
> survey, and meta-input about future surveys to measure success of
> particular programs.
> 
> Draft questions:
> ----------------
> 
> Setup:
> - Dev Username [textfield]
> 
> Shipping:
> - Did you order a nitrokey unit? boolean
> - When did you placed the order (optional) Y/M/D

'place', and ISO8601, please.

> - When did you received the order (optional) Y/M/D

Likewise.

> - How many nitrokey units did you actually receive? [integer]
> - Did you have to pay any additional charges to receive the unit?
> - If so, how much did you pay? [numeric]
>   COMMENT: I want to be able to adjust this question to both per-country
>   cost-of-living and socioeconomic level of different developers within
>   a country. See the demographics at the end.
> - If so, what were the nature of the charges (e.g. customs) [freetext]
> - Additional: If you did not receive the order, or got more than one,
>   can you summarize what happened? [freetext] Please do not
>   self-identify in the text.
> 
> Usage:
> - Note: per-developer commit count will be extracted from Git
> - What percentage of your commits use the on-device key? (0..100% in 25% increments)
> - Did you use the units for non-commit signing or encryption? [boolean]
> - If so, how often? [many times a day, daily, weekly, monthly]
> 
> Satisfaction:
> - What setup tooling documentation did you use: [select-many]
>   - Gentoo wiki
>   - Nitrokey docs
>   - Other doc (freetext)
>   - Figured it out by hacking it
> - Did you find the setup tooling easy to use? [1-5 scale]
> - Do you find regular usage of the tooling & unit easy? [1-5 scale]
> - Does the tooling & unit work consistently? [1-5 scale]

I don't really understand what 'consistently' means here.

> - Would you have considered purchasing a Nitrokey if the Foundation did
>   not fund it, and cost was not a problem? [1-5 scale]
> - If you encountered problems, can you summarize some of them?
>   [freetext] Please do not self-identify in the text
> - What do you feel could have been done better?
>   [freetext] Please do not self-identify in the text

You may want to clarify if that relates specifically to Gentoo usage of
Nitrokey, or should include generic remarks about it.

> 
> Demographics, all optional:
> - Where are you located: [textfield, ISO country code]
> - Age bracket [0-17, 18-25, 25-35, 35-45, 45-55, 55-65, 65+]
> - For your country, what is your household income level, relative to the
>   median income? [select-one]
>   - Decline to answer
>   - Significantly below [<=50% below]
>   - Below [20-50% below]
>   - About the same [20% either side of median]
>   - Above [20-50% above]
>   - Significantly above [>=50% above]
>   COMMENT: This is specifically to identify need where developers
>   would have trouble purchasing hardware. The complex wording of the
>   question is meant to improve anonymity while identifying socioeconomic
>   need.
> 

-- 
Best regards,
Michał Górny


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Re: [gentoo-project] RFC: draft of Nitrokey survey questions re shipping, usage & satisfaction

[Ulrich Mueller]

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>>>>> On Sun, 14 Jul 2019, Robin H Johnson wrote:

> Demographics, all optional:
> - Where are you located: [textfield, ISO country code]
> - Age bracket [0-17, 18-25, 25-35, 35-45, 45-55, 55-65, 65+]

The combination of these two will in many cases allow to uniquely
identify the developer. There are countries with only one dev, and
there won't be many persons in the low and high age brackets.

These questions are optional of course, but then again, they won't be
of any help if nobody will choose to answer them because of the above.

Ulrich

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Re: [gentoo-project] RFC: draft of Nitrokey survey questions re shipping, usage & satisfaction

[Jeroen Roovers]

On Sat, 13 Jul 2019 23:38:51 +0000
"Robin H. Johnson" <robbat2@gentoo.org> wrote:

> - Age bracket [0-17, 18-25, 25-35, 35-45, 45-55, 55-65, 65+]

This places me in two age brackets. Should I pick 35-45 or 45-55?


Kind regards,
     jer

Re: [gentoo-project] RFC: draft of Nitrokey survey questions re shipping, usage & satisfaction

[Robin H. Johnson]

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On Sun, Jul 14, 2019 at 11:32:33AM +0200, Ulrich Mueller wrote:
> >>>>> On Sun, 14 Jul 2019, Robin H Johnson wrote:
> 
> > Demographics, all optional:
> > - Where are you located: [textfield, ISO country code]
> > - Age bracket [0-17, 18-25, 25-35, 35-45, 45-55, 55-65, 65+]
> The combination of these two will in many cases allow to uniquely
> identify the developer. There are countries with only one dev, and
> there won't be many persons in the low and high age brackets.
> 
> These questions are optional of course, but then again, they won't be
> of any help if nobody will choose to answer them because of the above.
Yes, the answers if published in full may uniquely identify some
developers. I would propose redacting the value of those fields for
entries with high uniqueness.

However, I would point out that developers ALREADY reveal their country
in the public parts of their LDAP data. 

The age bracket is the only change here, and I'm less convinced of the
value of age bracket in this survey, so we could probably drop it.

-- 
Robin Hugh Johnson
Gentoo Linux: Dev, Infra Lead, Foundation Treasurer
E-Mail   : robbat2@gentoo.org
GnuPG FP : 11ACBA4F 4778E3F6 E4EDF38E B27B944E 34884E85
GnuPG FP : 7D0B3CEB E9B85B1F 825BCECF EE05E6F6 A48F6136

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Re: [gentoo-project] RFC: draft of Nitrokey survey questions re shipping, usage & satisfaction

[Robin H. Johnson]

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On Mon, Jul 15, 2019 at 04:06:27AM +0200, Jeroen Roovers wrote:
> On Sat, 13 Jul 2019 23:38:51 +0000
> "Robin H. Johnson" <robbat2@gentoo.org> wrote:
> 
> > - Age bracket [0-17, 18-25, 25-35, 35-45, 45-55, 55-65, 65+]
> 
> This places me in two age brackets. Should I pick 35-45 or 45-55?
Good catch. I meant to not have overlapping values.

Fixed version:
- Age bracket [0-17, 18-24, 25-34, 35-44, 45-54, 55-64, 65+]

However, does anybody see specific uses for this question, otherwise we
maybe just drop it?

-- 
Robin Hugh Johnson
Gentoo Linux: Dev, Infra Lead, Foundation Treasurer
E-Mail   : robbat2@gentoo.org
GnuPG FP : 11ACBA4F 4778E3F6 E4EDF38E B27B944E 34884E85
GnuPG FP : 7D0B3CEB E9B85B1F 825BCECF EE05E6F6 A48F6136

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Re: [gentoo-project] RFC: draft of Nitrokey survey questions re shipping, usage & satisfaction

[Hans de Graaff]

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On Mon, 2019-07-15 at 02:15 +0000, Robin H. Johnson wrote:
> 
> Fixed version:
> - Age bracket [0-17, 18-24, 25-34, 35-44, 45-54, 55-64, 65+]
> 
> However, does anybody see specific uses for this question, otherwise
> we
> maybe just drop it?

I don't see any use for it, let alone a specific one. I would drop it.
The sample size will be too small to make any inferences based on this
but may lead to unwarranted conclusions. I'd say the same about the
country, but I understand that that may be helpful to understand
shipping issues.

Hans

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Re: [gentoo-project] RFC: draft of Nitrokey survey questions re shipping, usage & satisfaction

[Andrew Savchenko]

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On Sat, 13 Jul 2019 23:38:51 +0000 Robin H. Johnson wrote:
> Hi,
> 
> I'm trying to put together a survey about the Nitrokey units that the
> Foundation arranged for devs.
> 
> The rough goals:
> - measure shipping results [=> quantitative, at least one dev had their shipment returned]
> - measure usage [=> quantitative, was this a waste?]
> - measure satisfaction with nitrokey units [=> qualitative]
> 
> I'm planning on using Google Forms for this, because I'm familiar with
> that as a survey platform.
> 
> I'm not going to spin up an entire survey system just keep it entirely
> libre. I do plan on publishing the results of the survey, with some
> parts made anonymous/redacted.
> 
> The form will NOT require sign-in, but there will be a field for
> entering your developer name.
> 
> I would appreciate both public & private input, both about this as a
> survey, and meta-input about future surveys to measure success of
> particular programs.
> 
> Draft questions:
> ----------------
> 
> Setup:
> - Dev Username [textfield]
> 
> Shipping:
> - Did you order a nitrokey unit? boolean
> - When did you placed the order (optional) Y/M/D
> - When did you received the order (optional) Y/M/D
> - How many nitrokey units did you actually receive? [integer]
> - Did you have to pay any additional charges to receive the unit?
> - If so, how much did you pay? [numeric]
>   COMMENT: I want to be able to adjust this question to both per-country
>   cost-of-living and socioeconomic level of different developers within
>   a country. See the demographics at the end.
> - If so, what were the nature of the charges (e.g. customs) [freetext]
> - Additional: If you did not receive the order, or got more than one,
>   can you summarize what happened? [freetext] Please do not
>   self-identify in the text.
> 
> Usage:
> - Note: per-developer commit count will be extracted from Git

This count will give only a lower esfimate of what number of
signature are made for the Gentoo git. You also need to commit
number of git pushes, since we require them to be signed as well.

Another option is automatic rebase: this is how most commits to the
tree are done: git pull; do some job; repoman commit; git pull &&
git push — and most likely rebase will occur during git pull && git
push, so the number of signature with be doubled. Sometimes it will
be tripled, since I have had failures with git pulll && git push
when someone made commits in-between.

> - What percentage of your commits use the on-device key? (0..100% in 25% increments)
> - Did you use the units for non-commit signing or encryption? [boolean]
> - If so, how often? [many times a day, daily, weekly, monthly]

I think this list should be extended: now it assumes that keys are
used for either Gentoo git commits or non-commit signing or
encryption. But keys mays also be used or git signing in other
projects and for gpg-based authentification (auth subkey).

Also nirokey has other usage than gpg signing: it can be used as
TRNG, for pam auth, OTP storage, encrypted password safe and so on.
Such usage should be included to the survey as well and add the
"other" field for other cases.

Best regards,
Andrew Savchenko

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Re: [gentoo-project] RFC: draft of Nitrokey survey questions re shipping, usage & satisfaction

[Kent Fredric]

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On Sat, 13 Jul 2019 23:38:51 +0000
"Robin H. Johnson" <robbat2@gentoo.org> wrote:

> - Would you have considered purchasing a Nitrokey if the Foundation did
>   not fund it, and cost was not a problem? [1-5 scale]

I don't think a single figure would allow me to respond adequately.

Before I obtained one through the foundation, I wouldn't have
considered it at any price.

Since obtaining one, I'm re-evaluating that in terms of "would the
cost(unit + shipping) be worth it"

( In that, the expected value was lower than the actual value )

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Re: [gentoo-project] RFC: draft of Nitrokey survey questions re shipping, usage & satisfaction, [gentoo-project] p≡p

[alicef]

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Re: [gentoo-project] RFC: draft of Nitrokey survey questions re shipping, usage & satisfaction, [gentoo-project] p≡p

[alicef]

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Re: [gentoo-project] RFC: draft of Nitrokey survey questions re shipping, usage & satisfaction

[alicef]

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On 8/8/19 1:52 PM, alicef wrote:
> On 8/8/19 11:53 AM, alicef wrote:
>> On 7/15/19 4:58 PM, Hans de Graaff wrote:
>>> On Mon, 2019-07-15 at 02:15 +0000, Robin H. Johnson wrote:
>>>> Fixed version:
>>>> - Age bracket [0-17, 18-24, 25-34, 35-44, 45-54, 55-64, 65+]
>>>>
>>>> However, does anybody see specific uses for this question, otherwise
>>>> we
>>>> maybe just drop it?
>>> I don't see any use for it, let alone a specific one. I would drop it.
>>> The sample size will be too small to make any inferences based on this
>>> but may lead to unwarranted conclusions. I'd say the same about the
>>> country, but I understand that that may be helpful to understand
>>> shipping issues.
>> Same here.
>> Just drop it.
>>
>> --     
>> ======================================
>> Thanks,
>> Alice Ferrazzi
>>
>> Gentoo Kernel Project Leader
>> PGP: 2E4E 0856 461C 0585 1336 F496 5621 A6B2 8638 781A
>> ======================================     
>>
-- 
======================================
Thanks,
Alice Ferrazzi

Gentoo Kernel Project Leader
PGP: 2E4E 0856 461C 0585 1336 F496 5621 A6B2 8638 781A
====================================== 


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