From mboxrd@z Thu Jan 1 00:00:00 1970 Received: from pigeon.gentoo.org ([69.77.167.62] helo=lists.gentoo.org) by finch.gentoo.org with esmtp (Exim 4.60) (envelope-from ) id 1LTWrV-0007Bp-Uw for garchives@archives.gentoo.org; Sun, 01 Feb 2009 07:35:26 +0000 Received: from pigeon.gentoo.org (localhost [127.0.0.1]) by pigeon.gentoo.org (Postfix) with SMTP id 06B6BE0442; Sun, 1 Feb 2009 07:35:25 +0000 (UTC) Received: from yw-out-1718.google.com (yw-out-1718.google.com [74.125.46.156]) by pigeon.gentoo.org (Postfix) with ESMTP id E1798E0442 for ; Sun, 1 Feb 2009 07:35:24 +0000 (UTC) Received: by yw-out-1718.google.com with SMTP id 5so406717ywm.46 for ; Sat, 31 Jan 2009 23:35:24 -0800 (PST) Precedence: bulk List-Post: List-Help: List-Unsubscribe: List-Subscribe: List-Id: Gentoo Linux mail X-BeenThere: gentoo-dev@lists.gentoo.org Reply-to: gentoo-dev@lists.gentoo.org MIME-Version: 1.0 Sender: antarus@scriptkitty.com Received: by 10.100.134.10 with SMTP id h10mr111528and.116.1233473724621; Sat, 31 Jan 2009 23:35:24 -0800 (PST) In-Reply-To: <20090131062027.GA7480@hermes> References: <497E2B7A.3070003@allenjb.me.uk> <497EC332.4060108@allenjb.me.uk> <20090131062027.GA7480@hermes> Date: Sat, 31 Jan 2009 23:35:24 -0800 X-Google-Sender-Auth: f416e571e476a907 Message-ID: Subject: Re: [gentoo-dev] PR Project Activity Issues From: Alec Warner To: gentoo-dev@lists.gentoo.org Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit X-Archives-Salt: 36219b39-0286-4421-9f96-cba51f278f40 X-Archives-Hash: 535db5dd3a51c310a152d7846bdc0c7b On Fri, Jan 30, 2009 at 10:20 PM, Donnie Berkholz wrote: > On 01:55 Tue 27 Jan , Alec Warner wrote: >> Getting Index2 live is I think a different operational issue (that >> changes to the website are very slow) and really has nothing to do >> with PR aside from them not nagging someone to commit it ;) > > In this case, Xavier had it ready in early January, and I was blocking > on it for the last 2 weeks to write up an announcement. > >> PR@ is a nghtmare of spam and what I'll term 'crap.' having real >> things marked as such with informative subjects would be useful. >> having some kind of rotation would be useful having some kind of vague >> 'we will read and respond within 3 days unless its a holiday' would be >> useful. >> >> Right now the expectations of pr@ are non-existent and apparently >> think the mail is read and answered quickly. In reality only Donnie >> reads it and replies; he has a busy as hell personal life and I'm >> surprised he manages to read it at all. >> >> So I would like to set expectations ;) > > Yes, it would be a good idea to put expectations wherever people find > our contact info. Here's roughly what they are: > > 1. If it is a prewritten news item that needs editing, it will get a quick > response. > > 2. If it is news that is not accompanied by a draft of some sort, no > estimated response time. This point is where I think we have the biggest > opportunity for improvement. > > 3. If it is an additional vendor listing for CDs, no estimated response > time. These generally get batched and done at extended intervals. > > 4. If it is a user support request, no estimated response time. > Occasionally someone will respond to say that we don't do support at pr@ > and point at appropriate places like forums, lists, IRC. I'll try and transcribe these somewhere; email is not a good place for them. -Alec > > -- > Thanks, > Donnie > > Donnie Berkholz > Developer, Gentoo Linux > Blog: http://dberkholz.wordpress.com >