Re: [gentoo-dev] PR Project Activity Issues

[Alec Warner <antarus@gentoo.org>]

On Fri, Jan 30, 2009 at 10:20 PM, Donnie Berkholz <dberkholz@gentoo.org> wrote:
> On 01:55 Tue 27 Jan     , Alec Warner wrote:
>> Getting Index2 live is I think a different operational issue (that
>> changes to the website are very slow) and really has nothing to do
>> with PR aside from them not nagging someone to commit it ;)
>
> In this case, Xavier had it ready in early January, and I was blocking
> on it for the last 2 weeks to write up an announcement.
>
>> PR@ is a nghtmare of spam and what I'll term 'crap.'  having real
>> things marked as such with informative subjects would be useful.
>> having some kind of rotation would be useful having some kind of vague
>> 'we will read and respond within 3 days unless its a holiday' would be
>> useful.
>>
>> Right now the expectations of pr@ are non-existent and apparently
>> think the mail is read and answered quickly.  In reality only Donnie
>> reads it and replies; he has a busy as hell personal life and I'm
>> surprised he manages to read it at all.
>>
>> So I would like to set expectations ;)
>
> Yes, it would be a good idea to put expectations wherever people find
> our contact info. Here's roughly what they are:
>
> 1. If it is a prewritten news item that needs editing, it will get a quick
> response.
>
> 2. If it is news that is not accompanied by a draft of some sort, no
> estimated response time. This point is where I think we have the biggest
> opportunity for improvement.
>
> 3. If it is an additional vendor listing for CDs, no estimated response
> time. These generally get batched and done at extended intervals.
>
> 4. If it is a user support request, no estimated response time.
> Occasionally someone will respond to say that we don't do support at pr@
> and point at appropriate places like forums, lists, IRC.

I'll try and transcribe these somewhere; email is not a good place for them.

-Alec

>
> --
> Thanks,
> Donnie
>
> Donnie Berkholz
> Developer, Gentoo Linux
> Blog: http://dberkholz.wordpress.com
>