From mboxrd@z Thu Jan 1 00:00:00 1970 Received: from pigeon.gentoo.org ([208.92.234.80] helo=lists.gentoo.org) by finch.gentoo.org with esmtp (Exim 4.60) (envelope-from ) id 1OPCAO-0004Bh-KL for garchives@archives.gentoo.org; Thu, 17 Jun 2010 10:17:48 +0000 Received: from pigeon.gentoo.org (localhost [127.0.0.1]) by pigeon.gentoo.org (Postfix) with SMTP id BBBEBE0C08; Thu, 17 Jun 2010 10:17:43 +0000 (UTC) Received: from smtp.gentoo.org (smtp.gentoo.org [140.211.166.183]) by pigeon.gentoo.org (Postfix) with ESMTP id 4D049E0C03 for ; Thu, 17 Jun 2010 10:17:42 +0000 (UTC) Received: from [10.0.2.10] (bl5-240-231.dsl.telepac.pt [82.154.240.231]) (using TLSv1 with cipher DHE-RSA-CAMELLIA256-SHA (256/256 bits)) (No client certificate requested) by smtp.gentoo.org (Postfix) with ESMTP id 250031B418C for ; Thu, 17 Jun 2010 10:17:40 +0000 (UTC) Message-ID: <4C19F63F.7090406@gentoo.org> Date: Thu, 17 Jun 2010 12:17:35 +0200 From: Angelo Arrifano Organization: Gentoo Linux Foundation User-Agent: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.9) Gecko/20100419 Lightning/1.0b2pre Thunderbird/3.0.4 Precedence: bulk List-Post: List-Help: List-Unsubscribe: List-Subscribe: List-Id: Gentoo Linux mail X-BeenThere: gentoo-dev@lists.gentoo.org Reply-to: gentoo-dev@lists.gentoo.org MIME-Version: 1.0 To: gentoo-dev@lists.gentoo.org Subject: Re: [gentoo-dev] Tone in Gentoo References: <4C184607.5080907@gentoo.org> <4C1968D8.9040309@gentoo.org> <4C196D33.5000204@gentoo.org> <20100617105136.0f886c3d@snowcone> <20100617110801.2f5cfd4a@snowcone> In-Reply-To: <20100617110801.2f5cfd4a@snowcone> X-Enigmail-Version: 1.0.1 Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit X-Archives-Salt: 4f485771-a332-4b1c-aed4-6a6cf71a101d X-Archives-Hash: 0f11f8787eee87260a2c753c76c2d5ed On 17-06-2010 12:08, Ciaran McCreesh wrote: > On Thu, 17 Jun 2010 11:58:21 +0200 > Auke Booij wrote: >> Wouldn't you agree that unless you're a genius who can understand the >> entire system upfront with just the bit of documentation out there, >> the support given, in this case by the community, is part of the >> product? > > No. The community is what you fall back on when the product (of which > the documentation is an important part) fails. > > The goal of the community should be to improve the product, not to > perpetuate itself. > Sounds like we need to nuke our forums (oh wait..), nuke our IRC channels and create a direct phone line for end-user support. - Angelo