[gentoo-dev] bug wrangler queue is large...

[gentoo-dev] bug wrangler queue is large...

[Andreas K. Huettel]

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Hi everyone, 

could you please help the poor bug wranglers a bit?! The queue has reached 170 
unassigned bugs...

Thanks a lot, 
dilfridge

-- 
Dr. Andreas K. Huettel
Institute for Experimental and Applied Physics
University of Regensburg
D-93040 Regensburg
Germany

tel. +49 151 241 67748 (mobile)
e-mail mail@akhuettel.de
http://www.akhuettel.de/research/


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Re: [gentoo-dev] bug wrangler queue is large...

[Mike Frysinger]

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On Tuesday 18 May 2010 02:02:01 Andreas K. Huettel wrote:
> could you please help the poor bug wranglers a bit?! The queue has reached
> 170 unassigned bugs...

people dont seem to realize that bug-wranglers isnt just for re-assigning to 
the proper maintainer.  they are supposed to be doing basic triage, user 
feedback, as well as cleaning up the bug.  i shouldnt be seeing bugs assigned 
to maintainers that have "${PN}-1.ebuild" as their subject, nor bugs that lack 
basic things like `emerge --info` or build logs.
-mike

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Re: [gentoo-dev] bug wrangler queue is large...

[Matti Bickel]

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On 05/25/2010 08:24 PM, Mike Frysinger wrote:
> they are supposed to be doing basic triage, user feedback

Can you be more specific? I wrangle bugs when there's a need and I'd
like to hear what maintainers want to see on a bug assigned to them.
If info is missing I usually ask for it and assign the bug anyway. If
that's not wanted, let me know.


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Re: [gentoo-dev] bug wrangler queue is large...

[Mike Frysinger]

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On Tuesday 25 May 2010 14:46:01 Matti Bickel wrote:
> On 05/25/2010 08:24 PM, Mike Frysinger wrote:
> > they are supposed to be doing basic triage, user feedback
> 
> Can you be more specific?

i posted some specific examples already ... a little double checking of 
reports and suggestion of basic debugging steps (strace/whatever) would be 
nice, but i can let that slide since this is a bit more package specific.

> I wrangle bugs when there's a need and I'd
> like to hear what maintainers want to see on a bug assigned to them.
> If info is missing I usually ask for it and assign the bug anyway. If
> that's not wanted, let me know.

i dont feel like this should go to the maintainer yet.  if a report is missing 
something that the maintainer needs, it isnt ready for them to look at.  so 
wranglers ask for it, leave it assigned to bug-wranglers, and close as 
NEEDINFO.  when (if) things become available, it can then be re-opened and 
moved to the maintainer.
-mike

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Re: [gentoo-dev] bug wrangler queue is large...

[Harald van Dijk]

On Tue, May 25, 2010 at 03:33:33PM -0400, Mike Frysinger wrote:
> On Tuesday 25 May 2010 14:46:01 Matti Bickel wrote:
> > I wrangle bugs when there's a need and I'd
> > like to hear what maintainers want to see on a bug assigned to them.
> > If info is missing I usually ask for it and assign the bug anyway. If
> > that's not wanted, let me know.
> 
> i dont feel like this should go to the maintainer yet.  if a report is missing 
> something that the maintainer needs, it isnt ready for them to look at.  so 
> wranglers ask for it, leave it assigned to bug-wranglers, and close as 
> NEEDINFO.  when (if) things become available, it can then be re-opened and 
> moved to the maintainer.

No, don't close as NEEDINFO, mark as ASSIGNED. NEEDINFO bugs cannot be
reopened by other users, even if they provide the requested information.
NEEDINFO bugs are also easily forgotten about when the reporter forgets
to reopen the bug him/herself. Plus, it's in the docs anyway.

"Do not assume that the reporter ought to know how to report bugs. An
 omitted `emerge --info' does not call for a public flogging, it simply
 calls for the missing `emerge --info'. Even experienced reporters make
 mistakes, so simply request the information, mark the bug as ASSIGNED
 and wait for the information you requested."

  http://www.gentoo.org/proj/en/qa/bug-wranglers/index.xml

Re: [gentoo-dev] bug wrangler queue is large...

[Matti Bickel]

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On 05/25/2010 10:08 PM, Harald van Dijk wrote:
>   http://www.gentoo.org/proj/en/qa/bug-wranglers/index.xml

Cool, I clearly not up to date here, I've never thought this to be a
project. Thanks for the link.

Wrt mentioning metadata.xml for herd lookup in there: I've found
willikins' meta -v (in a query, mind you) saves me a few keystrokes.


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Re: [gentoo-dev] bug wrangler queue is large...

[Mike Frysinger]

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On Tuesday 25 May 2010 16:08:55 Harald van Dijk wrote:
> On Tue, May 25, 2010 at 03:33:33PM -0400, Mike Frysinger wrote:
> > On Tuesday 25 May 2010 14:46:01 Matti Bickel wrote:
> > > I wrangle bugs when there's a need and I'd
> > > like to hear what maintainers want to see on a bug assigned to them.
> > > If info is missing I usually ask for it and assign the bug anyway. If
> > > that's not wanted, let me know.
> > 
> > i dont feel like this should go to the maintainer yet.  if a report is
> > missing something that the maintainer needs, it isnt ready for them to
> > look at.  so wranglers ask for it, leave it assigned to bug-wranglers,
> > and close as NEEDINFO.  when (if) things become available, it can then
> > be re-opened and moved to the maintainer.
> 
> No, don't close as NEEDINFO, mark as ASSIGNED. NEEDINFO bugs cannot be
> reopened by other users, even if they provide the requested information.
> NEEDINFO bugs are also easily forgotten about when the reporter forgets
> to reopen the bug him/herself.

and people on the wrangler alias see that traffic, so the state doesnt matter.  
but i guess you're trying to cater to people who only scan the assigned list 
rather than watching the e-mails sent to it.

> Plus, it's in the docs anyway.

then i guess i'll point this out to those who wrangle these things to 
maintainers w/out following the docs.  thanks.
-mike

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Re: [gentoo-dev] bug wrangler queue is large...

[Harald van Dijk]

On Tue, May 25, 2010 at 04:25:20PM -0400, Mike Frysinger wrote:
> and people on the wrangler alias see that traffic, so the state doesnt matter.  
> but i guess you're trying to cater to people who only scan the assigned list 
> rather than watching the e-mails sent to it.

Yes, people like myself who don't normally wrangle bugs but try to help out
occasionally. I'm not really interested in receiving all bug wrangler
e-mails.

Re: [gentoo-dev] bug wrangler queue is large...

[Jeroen Roovers]

On Tue, 25 May 2010 23:40:44 +0200
Harald van Dijk <truedfx@gentoo.org> wrote:

> Yes, people like myself who don't normally wrangle bugs but try to
> help out occasionally. I'm not really interested in receiving all bug
> wrangler e-mails.

Nobody should be required to read all that crap. :)


      jer

[gentoo-dev] Re: bug wrangler queue is large...

[Duncan]

Jeroen Roovers posted on Wed, 26 May 2010 05:08:44 +0200 as excerpted:

> On Tue, 25 May 2010 23:40:44 +0200
> Harald van Dijk <truedfx@gentoo.org> wrote:
> 
>> Yes, people like myself who don't normally wrangle bugs but try to help
>> out occasionally. I'm not really interested in receiving all bug
>> wrangler e-mails.
> 
> Nobody should be required to read all that crap. :)

I've often wished there was a way to flag a bug as "I'm not thru messing 
with it yet, don't mail anyone yet."  That's especially true when I know 
I'm going to be attaching 2-3 addition files, emerge --info, build log, 
maybe sth else like a config file or even a patch, where I know the 
wranglers are going to get all those extra mails.

Or, if there was a way to attach files as part of the initial filing, but 
if there is, I've not found it.

Alternatively, for normal bugs at least, maybe attaching emerge --info can 
be made a part of the process, with the post-submit note saying the bug 
won't be reported until that second step.  (Then for bugs that clearly 
don't need it, where the bug's clearly in an initscript or something, have 
a checkbox on that second step saying "emerge --info shouldn't be needed 
for this.")  That would both encourage emerge --info submission AND 
prevent one layer of bug spam at the same time! =:^)

-- 
Duncan - List replies preferred.   No HTML msgs.
"Every nonfree program has a lord, a master --
and if you use the program, he is your master."  Richard Stallman

Re: [gentoo-dev] Re: bug wrangler queue is large...

[Alec Warner]

On Wed, May 26, 2010 at 9:27 AM, Duncan <1i5t5.duncan@cox.net> wrote:
> Jeroen Roovers posted on Wed, 26 May 2010 05:08:44 +0200 as excerpted:
>
>> On Tue, 25 May 2010 23:40:44 +0200
>> Harald van Dijk <truedfx@gentoo.org> wrote:
>>
>>> Yes, people like myself who don't normally wrangle bugs but try to help
>>> out occasionally. I'm not really interested in receiving all bug
>>> wrangler e-mails.
>>
>> Nobody should be required to read all that crap. :)
>
> I've often wished there was a way to flag a bug as "I'm not thru messing
> with it yet, don't mail anyone yet."  That's especially true when I know
> I'm going to be attaching 2-3 addition files, emerge --info, build log,
> maybe sth else like a config file or even a patch, where I know the
> wranglers are going to get all those extra mails.

Interesting, on most newer ticketing systems I've seen if you are
about to make a change there is typically some kind of UI element
(checkbox) that says something like 'suppress notifications.'  An
oft-used feature by me anyway when making cosmetic changes or making a
number of changes at once.  This assumes of course that anyone
interested in the bug will actually visit it to see the full set of
updates; not always the care for me and I imagine other users as well.

-A

>
> Or, if there was a way to attach files as part of the initial filing, but
> if there is, I've not found it.
>
> Alternatively, for normal bugs at least, maybe attaching emerge --info can
> be made a part of the process, with the post-submit note saying the bug
> won't be reported until that second step.  (Then for bugs that clearly
> don't need it, where the bug's clearly in an initscript or something, have
> a checkbox on that second step saying "emerge --info shouldn't be needed
> for this.")  That would both encourage emerge --info submission AND
> prevent one layer of bug spam at the same time! =:^)
>
> --
> Duncan - List replies preferred.   No HTML msgs.
> "Every nonfree program has a lord, a master --
> and if you use the program, he is your master."  Richard Stallman
>
>
>

Re: [gentoo-dev] Re: bug wrangler queue is large...

[Jeroen Roovers]

On Wed, 26 May 2010 09:27:08 +0000 (UTC)
Duncan <1i5t5.duncan@cox.net> wrote:

> I've often wished there was a way to flag a bug as "I'm not thru
> messing with it yet, don't mail anyone yet."  That's especially true
> when I know I'm going to be attaching 2-3 addition files, emerge
> --info, build log, maybe sth else like a config file or even a patch,
> where I know the wranglers are going to get all those extra mails.

   "If the reporter hasn't fulfilled these requirements, the bug should
   be marked ASSIGNED to bug-wranglers, and a full build log should be
   requested from the reporter."[1]

I've taken to alternatively closing bugs as NEEDINFO lately, e.g. when
there is a grave lack of (legible) information, or when output printed
by the bug reporter suggests attaching specific files and this isn't
done in a timely manner, simply to encourage _reading_ the output
instead of simply copy/pasting it.

> Or, if there was a way to attach files as part of the initial filing,
> but if there is, I've not found it.

You usually get a couple of minutes to hours before any wrangling
happens.


Regards,
     jer


[1] http://www.gentoo.org/proj/en/qa/bug-wranglers/index.xml

Re: [gentoo-dev] Re: bug wrangler queue is large...

[Markos Chandras]

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On Wed, May 26, 2010 at 09:27:08AM +0000, Duncan wrote:
> Jeroen Roovers posted on Wed, 26 May 2010 05:08:44 +0200 as excerpted:
> 
> > On Tue, 25 May 2010 23:40:44 +0200
> > Harald van Dijk <truedfx@gentoo.org> wrote:
> > 
> >> Yes, people like myself who don't normally wrangle bugs but try to help
> >> out occasionally. I'm not really interested in receiving all bug
> >> wrangler e-mails.
> > 
> > Nobody should be required to read all that crap. :)
> 
> I've often wished there was a way to flag a bug as "I'm not thru messing 
> with it yet, don't mail anyone yet."  That's especially true when I know 
> I'm going to be attaching 2-3 addition files, emerge --info, build log, 
> maybe sth else like a config file or even a patch, where I know the 
> wranglers are going to get all those extra mails.
> 
> Or, if there was a way to attach files as part of the initial filing, but 
> if there is, I've not found it.
> 
> Alternatively, for normal bugs at least, maybe attaching emerge --info can 
> be made a part of the process, with the post-submit note saying the bug 
> won't be reported until that second step.  (Then for bugs that clearly 
> don't need it, where the bug's clearly in an initscript or something, have 
> a checkbox on that second step saying "emerge --info shouldn't be needed 
> for this.")  That would both encourage emerge --info submission AND 
> prevent one layer of bug spam at the same time! =:^)
> 
> -- 
> Duncan - List replies preferred.   No HTML msgs.
> "Every nonfree program has a lord, a master --
> and if you use the program, he is your master."  Richard Stallman
> 
> 
The queue is almost 100 bugs long again. We could really use some help here.
Thanks
-- 
Markos Chandras (hwoarang)
Gentoo Linux Developer
Web: http://hwoarang.silverarrow.org
Key ID: 441AC410
Key FP: AAD0 8591 E3CD 445D 6411 3477 F7F7 1E8E 441A C410

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Re: [gentoo-dev] Re: bug wrangler queue is large...

["Paweł Hajdan, Jr."]

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On 7/15/10 3:50 PM, Markos Chandras wrote:
> The queue is almost 100 bugs long again. We could really use some help here.

Please consider putting some info on the "Staffing needs" page. I think
it really helps more to have a systematic solution than to alert people
periodically.

Paweł


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Re: [gentoo-dev] Re: bug wrangler queue is large...

[Jeroen Roovers]

On Fri, 16 Jul 2010 01:50:00 +0300
Markos Chandras <hwoarang@gentoo.org> wrote:

> The queue is almost 100 bugs long again. We could really use some
> help here. Thanks

Down to 7 now.


     jer

Re: [gentoo-dev] Re: bug wrangler queue is large...

[Alex Alexander]

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On Mon, Jul 19, 2010 at 08:01:38PM +0200, Jeroen Roovers wrote:
> On Fri, 16 Jul 2010 01:50:00 +0300
> Markos Chandras <hwoarang@gentoo.org> wrote:
> 
> > The queue is almost 100 bugs long again. We could really use some
> > help here. Thanks
> 
> Down to 7 now.

wow. nice work!

-- 
Alex Alexander :: wired
Gentoo Developer
www.linuxized.com

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Re: [gentoo-dev] Re: bug wrangler queue is large...

[Pacho Ramos]

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El lun, 19-07-2010 a las 21:05 +0300, Alex Alexander escribió:
> On Mon, Jul 19, 2010 at 08:01:38PM +0200, Jeroen Roovers wrote:
> > On Fri, 16 Jul 2010 01:50:00 +0300
> > Markos Chandras <hwoarang@gentoo.org> wrote:
> > 
> > > The queue is almost 100 bugs long again. We could really use some
> > > help here. Thanks
> > 
> > Down to 7 now.
> 
> wow. nice work!
> 

Amazing! :-O

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Re: [gentoo-dev] bug wrangler queue is large...

[Matti Bickel]

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On 05/25/2010 10:08 PM, Harald van Dijk wrote:
> NEEDINFO bugs cannot be reopened by other users, even if they provide
> the requested information.

I utterly fail at finding documentation on that. I've recently hit a
problem where a user couldn't reopen a RESO FIXED bug, too. Are bugzi
permissions documented somewhere?


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Re: [gentoo-dev] bug wrangler queue is large...

[Mike Frysinger]

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On Tuesday 25 May 2010 17:06:39 Matti Bickel wrote:
> On 05/25/2010 10:08 PM, Harald van Dijk wrote:
> > NEEDINFO bugs cannot be reopened by other users, even if they provide
> > the requested information.
> 
> I utterly fail at finding documentation on that. I've recently hit a
> problem where a user couldn't reopen a RESO FIXED bug, too. Are bugzi
> permissions documented somewhere?

the bug reporter can open their own bugs.  gentoo developers can open any bug.  
that's about it.

(there are other rules minor, but they arent really relevant)
-mike

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Re: [gentoo-dev] bug wrangler queue is large...

[Graham Murray]

Mike Frysinger <vapier@gentoo.org> writes:

> the bug reporter can open their own bugs.  gentoo developers can open any bug.  
> that's about it.

Which can be a pain for other users who suffered the same bug (and are
probably on the CC list), the maintainer says to re-open if the problem
is not fixed, the user finds the problem is still there but the bug
reporter does not re-open the bug. All you can do is add a comment and
hope that a developer sees it and re-opens the bug.

[gentoo-dev] Re: bug wrangler queue is large...

[Duncan]

Graham Murray posted on Wed, 26 May 2010 06:36:35 +0100 as excerpted:

> Mike Frysinger <vapier@gentoo.org> writes:
> 
>> the bug reporter can open their own bugs.  gentoo developers can open
>> any bug. that's about it.
> 
> Which can be a pain for other users who suffered the same bug (and are
> probably on the CC list), the maintainer says to re-open if the problem
> is not fixed, the user finds the problem is still there but the bug
> reporter does not re-open the bug. All you can do is add a comment and
> hope that a developer sees it and re-opens the bug.

That's what clone bug is for... or at least what /I/ use it for.  If I'm 
not the bug OR/owner and I'm still seeing the bug, I can't open the 
existing one, but I can clone it, with an explanation why, about the best 
that can be done under the circumstances.

It's then upto the wranglers whether they want to reopen the old one and 
make the new one a dup, or occasionally there's different minor details 
(maybe a patch didn't get applied or doesn't apply to a new version), and 
it can be argued to be a new bug, simply related to the old one.  Either 
way, the wranglers or package maintainer get to decide.

-- 
Duncan - List replies preferred.   No HTML msgs.
"Every nonfree program has a lord, a master --
and if you use the program, he is your master."  Richard Stallman

Re: [gentoo-dev] Re: bug wrangler queue is large...

[Matti Bickel]

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On 05/26/2010 11:01 AM, Duncan wrote:
[Reopening on RESO FIXED bugs as non-reporter]
> That's what clone bug is for... or at least what /I/ use it for.

Resulting in extra work for wranglers. At least for the packages I
maintain, I actually read my bugmail and will respond to comments even
in RESO FIXED bugs.
Plus, you're still screwed if users help out with the wrangling.


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Re: [gentoo-dev] bug wrangler queue is large...

[Jeroen Roovers]

On Tue, 25 May 2010 22:08:55 +0200
Harald van Dijk <truedfx@gentoo.org> wrote:

> On Tue, May 25, 2010 at 03:33:33PM -0400, Mike Frysinger wrote:
> > On Tuesday 25 May 2010 14:46:01 Matti Bickel wrote:
> > > I wrangle bugs when there's a need and I'd
> > > like to hear what maintainers want to see on a bug assigned to
> > > them. If info is missing I usually ask for it and assign the bug
> > > anyway. If that's not wanted, let me know.
> > 
> > i dont feel like this should go to the maintainer yet.  if a report
> > is missing something that the maintainer needs, it isnt ready for
> > them to look at.  so wranglers ask for it, leave it assigned to
> > bug-wranglers, and close as NEEDINFO.  when (if) things become
> > available, it can then be re-opened and moved to the maintainer.
> 
> No, don't close as NEEDINFO, mark as ASSIGNED. NEEDINFO bugs cannot be
> reopened by other users, even if they provide the requested
> information. NEEDINFO bugs are also easily forgotten about when the
> reporter forgets to reopen the bug him/herself. Plus, it's in the
> docs anyway.

If you have to CLOSE a bug because it's blatantly lacking the proper
info, language, spelling etc, then CC yourself. It's the least you can
do to make sure there's some kind of follow-up.


Regards,
      jer

Re: [gentoo-dev] bug wrangler queue is large...

[Matti Bickel]

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On 05/25/2010 09:33 PM, Mike Frysinger wrote:
> i posted some specific examples already ...

Sure enough. Just wanted to know if there's more to it than build.log
and emerge --info. I'll try to extract something more than that next
time. Goes w/o saying that bug cleanup should be done prior
to assignments.

> so wranglers ask for it, leave it assigned to bug-wranglers, and
> close as NEEDINFO.  when (if) things become available, it can then be
> re-opened and moved to the maintainer. -mike

Good enough for me. The intention behind the immediate assignments was
the hope that maintainers could figure out the error from the already
provided info ("does not work" won't get assigned), netting quicker
reaction times.


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Re: [gentoo-dev] bug wrangler queue is large...

[Jeroen Roovers]

On Tue, 25 May 2010 20:46:01 +0200
Matti Bickel <mabi@gentoo.org> wrote:

> On 05/25/2010 08:24 PM, Mike Frysinger wrote:
> > they are supposed to be doing basic triage, user feedback
> 
> Can you be more specific? I wrangle bugs when there's a need and I'd
> like to hear what maintainers want to see on a bug assigned to them.
> If info is missing I usually ask for it and assign the bug anyway. If
> that's not wanted, let me know.
> 

http://www.gentoo.org/proj/en/qa/bug-wranglers/index.xml

If you find that you can't do that, then we should be sorry for the
maintainers. Bug wrangling is the most unthankful job you can
voluntarily perform, so there.


Regards an happy wrangling,
     jer

Re: [gentoo-dev] bug wrangler queue is large...

[Jeroen Roovers]

On Wed, 26 May 2010 05:02:10 +0200
Jeroen Roovers <jer@gentoo.org> wrote:

> http://www.gentoo.org/proj/en/qa/bug-wranglers/index.xml
> 
> If you find that you can't do that, then we should be sorry for the
> maintainers. Bug wrangling is the most unthankful job you can
> voluntarily perform, so there.

To follow up on that, we could add some language to the point that if
it takes more than X days (say a week) then assignment to maintainers
proper should go through. This could be especially important when bugs
do seem relevant but should be looked at by someone (or a freakin' whole
"herd") with somewhat more intimate knowledge of the package in
question.


Regards,
     jer

Re: [gentoo-dev] bug wrangler queue is large...

[Panagiotis Christopoulos]

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On 05:30 Wed 26 May     , Jeroen Roovers wrote:
> To follow up on that, we could add some language to the point that if
> it takes more than X days (say a week) then assignment to maintainers
> proper should go through. This could be especially important when bugs
> do seem relevant but should be looked at by someone (or a freakin' whole
> "herd") with somewhat more intimate knowledge of the package in
> question.
> 
  Another idea crossed my mind when I was bug-wrangling the other day,
that could help, until Robin's "automatic assignment computation of
bugs"[1] gets implemented and becomes reality. What if we create a
partial-bug-wranglers mail alias, write a cron job to calculate
statistics from from the bug-wranglers queue and send mails to that
alias according to various rules eg. to send mail when the queue passed
a limit of bugs eg. 100 or 200 unassigned, or statistics about how many
bugs that were reported before more than a week are still in the queue.
  This way, people like me, who are willing to do partial bug-wrangling,
they just add themselves in the alias and get activated only when the
queue is huge or there are many old bugs around. The mails could work
well as a reminder and we avoid the huge bug-wranlgers mail traffic when we
monitor them in bugzie. I don't have time now, to implement any of this,
I don't know even if it's a good idea, but if you like it, I could try
to write a working script in some weeks (thanks to Jeremy(darkside) for showing
me the pybugz magic and Christian(idl0r) for the curl magic).


[1] http://thread.gmane.org/gmane.linux.gentoo.devel/66279

-- 
Panagiotis Christopoulos ( pchrist )
    ( Gentoo Lisp Project )

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Re: [gentoo-dev] bug wrangler queue is large...

[Richard Freeman]

On 05/25/2010 02:24 PM, Mike Frysinger wrote:
> On Tuesday 18 May 2010 02:02:01 Andreas K. Huettel wrote:
>> could you please help the poor bug wranglers a bit?! The queue has reached
>> 170 unassigned bugs...
>
> people dont seem to realize that bug-wranglers isnt just for re-assigning to
> the proper maintainer.  they are supposed to be doing basic triage, user
> feedback, as well as cleaning up the bug.  i shouldnt be seeing bugs assigned
> to maintainers that have "${PN}-1.ebuild" as their subject, nor bugs that lack
> basic things like `emerge --info` or build logs.

As long as the status quo works I don't think we need to change it. 
However if we are running into issues with keeping up it might make 
sense to just have wranglers do assignments to maintainers and let the 
maintainers deal with the rest.

The reason is that the maintainer might be able to spot dups much more 
readily, or spot obvious solutions to bugs, where a wrangler might be 
hunting around.

By all means wranglers should do what they can when they can, but keep 
in mind that if you yell at a wrangler any time they "do it wrong" a 
natural response of devs will be to not bother with bug wrangling or 
just looking for their own bugs in the list.

I'm not necessarily proposing any changes here, but in general we need 
to be careful about barriers to entry in projects that are undermanned.

Rich

Re: [gentoo-dev] bug wrangler queue is large...

[Jeroen Roovers]

On Tue, 25 May 2010 14:24:05 -0400
Mike Frysinger <vapier@gentoo.org> wrote:

> On Tuesday 18 May 2010 02:02:01 Andreas K. Huettel wrote:
> > could you please help the poor bug wranglers a bit?! The queue has
> > reached 170 unassigned bugs...
> 
> people dont seem to realize that bug-wranglers isnt just for
> re-assigning to the proper maintainer.  they are supposed to be doing
> basic triage, user feedback, as well as cleaning up the bug.  i
> shouldnt be seeing bugs assigned to maintainers that have
> "${PN}-1.ebuild" as their subject, nor bugs that lack basic things
> like `emerge --info` or build logs. -mike

Without looking at the rest of this whole thread, that's lucky lucky
wishful thinking. It doesn't match reality. Hope you're OK with that.


Regards,
     jer

Re: [gentoo-dev] bug wrangler queue is large...

[Mike Frysinger]

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On Tuesday 25 May 2010 22:58:43 Jeroen Roovers wrote:
> On Tue, 25 May 2010 14:24:05 -0400 Mike Frysinger wrote:
> > On Tuesday 18 May 2010 02:02:01 Andreas K. Huettel wrote:
> > > could you please help the poor bug wranglers a bit?! The queue has
> > > reached 170 unassigned bugs...
> > 
> > people dont seem to realize that bug-wranglers isnt just for
> > re-assigning to the proper maintainer.  they are supposed to be doing
> > basic triage, user feedback, as well as cleaning up the bug.  i
> > shouldnt be seeing bugs assigned to maintainers that have
> > "${PN}-1.ebuild" as their subject, nor bugs that lack basic things
> > like `emerge --info` or build logs.
> 
> Without looking at the rest of this whole thread, that's lucky lucky
> wishful thinking. It doesn't match reality. Hope you're OK with that.

reality matches what i said.  bug wranglers *are supposed to be*.  if reality 
matched what i wanted, then i wouldnt have written an e-mail of "supposed to 
be" and "shouldnt be" statements.
-mike

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