Re: [gentoo-dev] bug wrangler queue is large...

["Harald van Dijk" <truedfx@gentoo.org>]

On Tue, May 25, 2010 at 03:33:33PM -0400, Mike Frysinger wrote:
> On Tuesday 25 May 2010 14:46:01 Matti Bickel wrote:
> > I wrangle bugs when there's a need and I'd
> > like to hear what maintainers want to see on a bug assigned to them.
> > If info is missing I usually ask for it and assign the bug anyway. If
> > that's not wanted, let me know.
> 
> i dont feel like this should go to the maintainer yet.  if a report is missing 
> something that the maintainer needs, it isnt ready for them to look at.  so 
> wranglers ask for it, leave it assigned to bug-wranglers, and close as 
> NEEDINFO.  when (if) things become available, it can then be re-opened and 
> moved to the maintainer.

No, don't close as NEEDINFO, mark as ASSIGNED. NEEDINFO bugs cannot be
reopened by other users, even if they provide the requested information.
NEEDINFO bugs are also easily forgotten about when the reporter forgets
to reopen the bug him/herself. Plus, it's in the docs anyway.

"Do not assume that the reporter ought to know how to report bugs. An
 omitted `emerge --info' does not call for a public flogging, it simply
 calls for the missing `emerge --info'. Even experienced reporters make
 mistakes, so simply request the information, mark the bug as ASSIGNED
 and wait for the information you requested."

  http://www.gentoo.org/proj/en/qa/bug-wranglers/index.xml