[gentoo-dev] Feedback req: Confirm/thank on bug fix or is that unwanted bug spam?

[gentoo-dev] Feedback req: Confirm/thank on bug fix or is that unwanted bug spam?

[Duncan]

When I open or CC on a bug that then gets fixed, I often feel like adding 
a thanks to the bug.  However, while it may be polite in other 
circumstances, in this case it could be viewed as bug spam, so I've 
hesitated.  

I reviewed the bug reporting guidelines a month or so ago and didn't see 
anything either way on it there, so I'm wondering, what's the general 
opinion?  Do you guys appreciate thanks (and confirmation the fix worked 
at the same time, even when it's fairly obvious it should), or would you 
rather not get the spam?

If there's a consensus reached, perhaps it should be added to the bug 
reporting guidelines as well.  I'm sure I'm not the only one who has 
wondered about this.

What I've done occasionally so far is this.  Gentoo tends to leave the 
bug state in resolved/fixed.  When I can confirm it, I'll close the bug, 
with an appropriate note of confirmation and thanks.  Does that work or 
is it still too bug-spammy?  Again, if there's a reasonable consensus, 
it'd be nice to have it mentioned one way or the other in the bug 
reporting guidelines.

-- 
Duncan - List replies preferred.   No HTML msgs.
"Every nonfree program has a lord, a master --
and if you use the program, he is your master."  Richard Stallman

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Re: [gentoo-dev] Feedback req: Confirm/thank on bug fix or is that unwanted bug spam?

[Kent Fredric]

On 7/7/07, Duncan <1i5t5.duncan@cox.net> wrote:
> When I open or CC on a bug that then gets fixed, I often feel like adding
> a thanks to the bug.  However, while it may be polite in other
> circumstances, in this case it could be viewed as bug spam, so I've
> hesitated.
>
> I reviewed the bug reporting guidelines a month or so ago and didn't see
> anything either way on it there, so I'm wondering, what's the general
> opinion?  Do you guys appreciate thanks (and confirmation the fix worked
> at the same time, even when it's fairly obvious it should), or would you
> rather not get the spam?
>
> If there's a consensus reached, perhaps it should be added to the bug
> reporting guidelines as well.  I'm sure I'm not the only one who has
> wondered about this.
>
> What I've done occasionally so far is this.  Gentoo tends to leave the
> bug state in resolved/fixed.  When I can confirm it, I'll close the bug,
> with an appropriate note of confirmation and thanks.  Does that work or
> is it still too bug-spammy?  Again, if there's a reasonable consensus,
> it'd be nice to have it mentioned one way or the other in the bug
> reporting guidelines.
>

I /believe/ when you close a bug a notification is sent anyway
irregardless of whether or not you add a comment, but i might be wrong
here.

I myself think dev's should be thanked for their good work and would
like to continue doing so :)

( something has to be done to compensate for the amount of crap i bet
dev's get, recognition occasionally IMO should help them feel loved
and  want to stay here at gentoo :) )

-- 
Kent
ruby -e '[1, 2, 4, 7, 0, 9, 5, 8, 3, 10, 11, 6, 12, 13].each{|x|
print "enNOSPicAMreil kdrtf@gma.com"[(2*x)..(2*x+1)]}'
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Re: [gentoo-dev] Feedback req: Confirm/thank on bug fix or is that unwanted bug spam?

[Chris Gianelloni]

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On Sat, 2007-07-07 at 12:56 +1200, Kent Fredric wrote:
> I /believe/ when you close a bug a notification is sent anyway
> irregardless of whether or not you add a comment, but i might be wrong
> here.
> 
> I myself think dev's should be thanked for their good work and would
> like to continue doing so :)
> 
> ( something has to be done to compensate for the amount of crap i bet
> dev's get, recognition occasionally IMO should help them feel loved
> and  want to stay here at gentoo :) )

Personally, I tend to get annoyed by any messages sent after the
"RESOLVED-FIXED" is done.  I do appreciate thanks from users, but a
direct email to the developer in question is much nicer than a bug
comment.  For one, it only goes to the intended audience.  Second, for
those of us that do most of their bug sorting via email, it doesn't give
us a post-resolution email for a bug we've already completed.  Again, it
is just a personal preference, but sending a direct email seems to have
the least possibility of bothering anyone and gives you the ability to
thank the hard worker directly.

-- 
Chris Gianelloni
Release Engineering Strategic Lead
Alpha/AMD64/x86 Architecture Teams
Games Developer/Council Member/Foundation Trustee
Gentoo Foundation

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Re: [gentoo-dev] Feedback req: Confirm/thank on bug fix or is that unwanted bug spam?

[Tobias Klausmann]

Hi! 

On Mon, 09 Jul 2007, Chris Gianelloni wrote:

> On Sat, 2007-07-07 at 12:56 +1200, Kent Fredric wrote:
> > I /believe/ when you close a bug a notification is sent anyway
> > irregardless of whether or not you add a comment, but i might be wrong
> > here.
> > 
> > I myself think dev's should be thanked for their good work and would
> > like to continue doing so :)
> > 
> > ( something has to be done to compensate for the amount of crap i bet
> > dev's get, recognition occasionally IMO should help them feel loved
> > and  want to stay here at gentoo :) )
> 
> Personally, I tend to get annoyed by any messages sent after the
> "RESOLVED-FIXED" is done.  I do appreciate thanks from users, but a
> direct email to the developer in question is much nicer than a bug
> comment.  For one, it only goes to the intended audience.  Second, for
> those of us that do most of their bug sorting via email, it doesn't give
> us a post-resolution email for a bug we've already completed.  Again, it
> is just a personal preference, but sending a direct email seems to have
> the least possibility of bothering anyone and gives you the ability to
> thank the hard worker directly.

First off: my experience comes from small OSS projects and a
rather large inhouse TT system at work. The latter does not
interact with external customers, just corp-internal stuff.

I see it this way: I wouldn't close the bug before there is
positive feedback[0]. If the user wants to thank me, he can
(and probably will) do so with the positive feedback. After that,
closing the bug is just that.

YMMV, of course.

Regards,
Tobias


[0] unless there's a certain amount of awkward silence[1]
[1] which in the case of the corp TT will show up in *our*
quarterly review and in very extreme cases will show up in his,
too.
-- 
In the future, everyone will be anonymous for 15 minutes.
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Re: [gentoo-dev] Feedback req: Confirm/thank on bug fix or is that unwanted bug spam?

[Donnie Berkholz]

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On Sat, 7 Jul 2007 00:34:39 +0000 (UTC)
Duncan <1i5t5.duncan@cox.net> wrote:

> When I open or CC on a bug that then gets fixed, I often feel like
> adding a thanks to the bug.  However, while it may be polite in other 
> circumstances, in this case it could be viewed as bug spam, so I've 
> hesitated.

Thanks isn't spam to me ... we don't get enough of it, and it's
certainly worth an email or two per bug.

Thanks,
Donnie

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Re: [gentoo-dev] Feedback req: Confirm/thank on bug fix or is that unwanted bug spam?

[Chris Gianelloni]

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On Fri, 2007-07-06 at 18:32 -0700, Donnie Berkholz wrote:
> On Sat, 7 Jul 2007 00:34:39 +0000 (UTC)
> Duncan <1i5t5.duncan@cox.net> wrote:
> 
> > When I open or CC on a bug that then gets fixed, I often feel like
> > adding a thanks to the bug.  However, while it may be polite in other 
> > circumstances, in this case it could be viewed as bug spam, so I've 
> > hesitated.
> 
> Thanks isn't spam to me ... we don't get enough of it, and it's
> certainly worth an email or two per bug.

Right.  As Donnie says, it is definitely appreciated.  I'd still
recommend a direct email over a bug comment simply because of the
reduced overhead on our mail servers.  It is pretty rare that a bug only
sends email to one person.  Anything more than that and it's being
wasteful of resources.  After all, if it is your bug, both you and the
developer will get the email, which means our mail system has to process
two emails, rather than just the one sent from you to the dev directly.

I definitely don't want to discourage anyone from giving thanks if they
want.  Hell, I don't even want to discourage people from doing it in bug
comments.  I'd just recommend that they rather do it in a direct email,
instead.

-- 
Chris Gianelloni
Release Engineering Strategic Lead
Alpha/AMD64/x86 Architecture Teams
Games Developer/Council Member/Foundation Trustee
Gentoo Foundation

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[gentoo-dev] Re: Feedback req: Confirm/thank on bug fix or is that unwanted bug spam?

[Ryan Hill]

Duncan wrote:
> When I open or CC on a bug that then gets fixed, I often feel like adding 
> a thanks to the bug.  However, while it may be polite in other 
> circumstances, in this case it could be viewed as bug spam, so I've 
> hesitated.  

I don't think anyone can be opposed to a thank you.  Keep it coming. ;)

-- 
dirtyepic                 salesman said this vacuum's guaranteed
 gentoo org          it could suck an ancient virus from the sea
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Re: [gentoo-dev] Feedback req: Confirm/thank on bug fix or is that unwanted bug spam?

[Philip Webb]

070707 Duncan wrote:
> When I open or CC on a bug that then gets fixed,
> I often feel like adding a thanks to the bug.
> However, while it may be polite in other circumstances,
> in this case it could be viewed as bug spam, so I've hesitated.  
> I'm wondering, what's the general opinion?

I try to remember to thank devs whenever they've done something for me,
incl when they fix a bug I've contributed to.
Gentoo development seems to be a very hot kitchen,
from which brave men occasionally flee screaming
(tho' even more replace them), so any thanks from us users sb welcome.

And a big general thankyou to the devs again & a (big smile).

-- 
========================,,============================================
SUPPORT     ___________//___,  Philip Webb : purslow@chass.utoronto.ca
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