From mboxrd@z Thu Jan 1 00:00:00 1970 Received: from lists.gentoo.org ([140.105.134.102] helo=robin.gentoo.org) by nuthatch.gentoo.org with esmtp (Exim 4.60) (envelope-from ) id 1GDKpy-00037K-Hf for garchives@archives.gentoo.org; Wed, 16 Aug 2006 12:49:34 +0000 Received: from robin.gentoo.org (localhost [127.0.0.1]) by robin.gentoo.org (8.13.7/8.13.6) with SMTP id k7GCmZ4p026656; Wed, 16 Aug 2006 12:48:35 GMT Received: from forum.psychotherapie.org (s15216962.onlinehome-server.info [217.160.22.205]) by robin.gentoo.org (8.13.7/8.13.6) with ESMTP id k7GCkQDH024673 for ; Wed, 16 Aug 2006 12:46:26 GMT Received: (from uucp@localhost) by forum.psychotherapie.org (8.13.3/8.13.3/SuSE Linux 0.7) with UUCP id k7GCkR72013213 for gentoo-dev@lists.gentoo.org; Wed, 16 Aug 2006 14:46:27 +0200 Received: (from weigelt@localhost) by metux.de (8.12.10/8.12.10) id k7GCjvcc014889 for gentoo-dev@lists.gentoo.org; Wed, 16 Aug 2006 14:45:57 +0200 Date: Wed, 16 Aug 2006 14:45:57 +0200 From: Enrico Weigelt To: gentoo-dev@lists.gentoo.org Subject: Re: [gentoo-dev] User support system Message-ID: <20060816124556.GD13586@nibiru.local> References: <1154366720.17142.126.camel@rivendell> <20060801082153.GC29200@eric.schwarzvogel.de> <20060801132906.2b215a5c@epia.jeroenr-c2.orkz.net> <7c612fc60608010551w19780817ra1c1296f469ea135@mail.gmail.com> <20060816105203.GA13586@nibiru.local> <44E2FEF4.8050803@gentoo.org> <44E3017E.7020807@gentoo.org> Precedence: bulk List-Post: List-Help: List-Unsubscribe: List-Subscribe: List-Id: Gentoo Linux mail X-BeenThere: gentoo-dev@gentoo.org Reply-to: gentoo-dev@lists.gentoo.org Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: <44E3017E.7020807@gentoo.org> User-Agent: Mutt/1.4.1i X-Archives-Salt: 855f32cf-f3d2-4ddf-9deb-1d0647ef7152 X-Archives-Hash: b99cdfc3571e0b798b029146fe7e149e * Jakub Moc schrieb: > > That somehow looks like the guided file-a-new-bug form we had some time > > ago. > > It's still there, just not linked from homepage (and needs a few touches > here and there) > > http://bugs.gentoo.org/enter_bug.cgi?format=guided > http://bugs.gentoo.org/enter_bug.cgi?product=Gentoo%20Linux&format=guided hmm, looks like an good start, but for me doesn't go far enough. The user still has to type in too much manually. I'd suggest an tool, where the user *first* gives the package name, and the tool gathers any necessary information (version, useflags, make config, ...). Dependend on the package, this tool may ask specific questions or gather specific information (ie. on web applications, we'd be interested in webserver, browser, certain network configs, ...). The usage should be as simple as possible for normal users, so they have great interest in using it. For example, asking the user to look for similar bug is probably good for devs/maintainers, but uncomfortable for plain users. But we shouldn't forget, that all the plain users are (in their mass) also an important contributor. (they find and report bugs, which probably never would be found by the maintainers). cu -- --------------------------------------------------------------------- Enrico Weigelt == metux IT service - http://www.metux.de/ --------------------------------------------------------------------- Please visit the OpenSource QM Taskforce: http://wiki.metux.de/public/OpenSource_QM_Taskforce Patches / Fixes for a lot dozens of packages in dozens of versions: http://patches.metux.de/ --------------------------------------------------------------------- -- gentoo-dev@gentoo.org mailing list