From mboxrd@z Thu Jan 1 00:00:00 1970 Received: from lists.gentoo.org ([140.105.134.102] helo=robin.gentoo.org) by nuthatch.gentoo.org with esmtp (Exim 4.60) (envelope-from ) id 1GDKW5-00015L-FW for garchives@archives.gentoo.org; Wed, 16 Aug 2006 12:29:01 +0000 Received: from robin.gentoo.org (localhost [127.0.0.1]) by robin.gentoo.org (8.13.7/8.13.6) with SMTP id k7GCSD6Y016104; Wed, 16 Aug 2006 12:28:13 GMT Received: from forum.psychotherapie.org (s15216962.onlinehome-server.info [217.160.22.205]) by robin.gentoo.org (8.13.7/8.13.6) with ESMTP id k7GCQF1M030822 for ; Wed, 16 Aug 2006 12:26:16 GMT Received: (from uucp@localhost) by forum.psychotherapie.org (8.13.3/8.13.3/SuSE Linux 0.7) with UUCP id k7GCQGie007596 for gentoo-dev@lists.gentoo.org; Wed, 16 Aug 2006 14:26:16 +0200 Received: (from weigelt@localhost) by metux.de (8.12.10/8.12.10) id k7GCQ6or003836 for gentoo-dev@lists.gentoo.org; Wed, 16 Aug 2006 14:26:06 +0200 Date: Wed, 16 Aug 2006 14:26:06 +0200 From: Enrico Weigelt To: gentoo-dev@lists.gentoo.org Subject: Re: [gentoo-dev] User support system [WAS: Sunrise contemplations] Message-ID: <20060816122606.GC13586@nibiru.local> References: <1154366720.17142.126.camel@rivendell> <20060801082153.GC29200@eric.schwarzvogel.de> <20060801132906.2b215a5c@epia.jeroenr-c2.orkz.net> <7c612fc60608010551w19780817ra1c1296f469ea135@mail.gmail.com> <20060816105203.GA13586@nibiru.local> <44E2FEF4.8050803@gentoo.org> Precedence: bulk List-Post: List-Help: List-Unsubscribe: List-Subscribe: List-Id: Gentoo Linux mail X-BeenThere: gentoo-dev@gentoo.org Reply-to: gentoo-dev@lists.gentoo.org Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: <44E2FEF4.8050803@gentoo.org> User-Agent: Mutt/1.4.1i X-Archives-Salt: bfc343ee-e761-4ad0-af99-f0f5791b27fd X-Archives-Hash: 7d21d638f9a25e70bf36ba930699a4b9 * Simon Stelling schrieb: Hi, > Enrico Weigelt wrote: > >I already suggested an bug-reporting tool, which automatically > >collects all the necessary data, several weeks ago. This tool is > >simply called by commandline and asks the users several questions. > >Then it files an bug with some certain syntax and uploads necessary > >information (emerge --info, pkg-db extracts, ...). > > That somehow looks like the guided file-a-new-bug form we > had some time ago. I personally don't know this one, but this is what I intend (but instead via an commandline). > Personally, I'd rather have it in bugzilla, because a shell tool > takes the user away from bugzilla, and after all you have to search > for existing bugs anyway, so you already are on bugzilla. hmm, right, this would reduce preasure from reporting people for looking for duplicate bugs. But I'm not sure if this is bad: * Do we have any reliable knowledge whether people actually do it ? * Is it maybe a good idea to have certain bugs duplicate, so we can see whats more important (many bugs -> greater problem ?) * Are all the bugs, currently considered as duplicate (by users intenting to file one) really duplicate ? * Is the additional information more valuable than the probably additional work of linking together duplicate bugs ? cu -- --------------------------------------------------------------------- Enrico Weigelt == metux IT service - http://www.metux.de/ --------------------------------------------------------------------- Please visit the OpenSource QM Taskforce: http://wiki.metux.de/public/OpenSource_QM_Taskforce Patches / Fixes for a lot dozens of packages in dozens of versions: http://patches.metux.de/ --------------------------------------------------------------------- -- gentoo-dev@gentoo.org mailing list