From mboxrd@z Thu Jan 1 00:00:00 1970 Received: from lists.gentoo.org ([140.105.134.102] helo=robin.gentoo.org) by nuthatch.gentoo.org with esmtp (Exim 4.60) (envelope-from ) id 1GDJ3O-0005ca-L2 for garchives@archives.gentoo.org; Wed, 16 Aug 2006 10:55:19 +0000 Received: from robin.gentoo.org (localhost [127.0.0.1]) by robin.gentoo.org (8.13.7/8.13.6) with SMTP id k7GAsUVF020462; Wed, 16 Aug 2006 10:54:30 GMT Received: from forum.psychotherapie.org (s15216962.onlinehome-server.info [217.160.22.205]) by robin.gentoo.org (8.13.7/8.13.6) with ESMTP id k7GAqZxo029147 for ; Wed, 16 Aug 2006 10:52:35 GMT Received: (from uucp@localhost) by forum.psychotherapie.org (8.13.3/8.13.3/SuSE Linux 0.7) with UUCP id k7GAqZJP021163 for gentoo-dev@lists.gentoo.org; Wed, 16 Aug 2006 12:52:35 +0200 Received: (from weigelt@localhost) by metux.de (8.12.10/8.12.10) id k7GAq3Or027886 for gentoo-dev@lists.gentoo.org; Wed, 16 Aug 2006 12:52:03 +0200 Date: Wed, 16 Aug 2006 12:52:03 +0200 From: Enrico Weigelt To: gentoo-dev@lists.gentoo.org Subject: [gentoo-dev] User support system [WAS: Sunrise contemplations] Message-ID: <20060816105203.GA13586@nibiru.local> References: <1154366720.17142.126.camel@rivendell> <20060801082153.GC29200@eric.schwarzvogel.de> <20060801132906.2b215a5c@epia.jeroenr-c2.orkz.net> <7c612fc60608010551w19780817ra1c1296f469ea135@mail.gmail.com> Precedence: bulk List-Post: List-Help: List-Unsubscribe: List-Subscribe: List-Id: Gentoo Linux mail X-BeenThere: gentoo-dev@gentoo.org Reply-to: gentoo-dev@lists.gentoo.org Mime-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: <7c612fc60608010551w19780817ra1c1296f469ea135@mail.gmail.com> User-Agent: Mutt/1.4.1i X-Archives-Salt: 9e46fade-05f4-4bf5-b7b9-34aa8cee04ac X-Archives-Hash: e8ca4c8184b14ca3cd54a1a1e7318d6e * Denis Dupeyron schrieb: Hi folks, just a few thoughts: > So yes, I'd love to see something like this someday. And I'd love to > help implementing it if such a decision was taken. But the question > remains : it obviously looks useful, but do we need it ? I already suggested an bug-reporting tool, which automatically collects all the necessary data, several weeks ago. This tool is simply called by commandline and asks the users several questions. Then it files an bug with some certain syntax and uploads necessary information (emerge --info, pkg-db extracts, ...). Maybe this also could take some load from the bug wranglers, because based on the user's answers, the bugs could be formatted and assigned to the right persons without manual interaction. I also like to have such an tool, and like to contribute. So, now, let's start :) Some points which (IMHO) have to be discussed: * shall we directly access BGO ? * what data should be sent ? * how to gather this data (directly look into /var/db/pkg) ? * what questions should be asked ? * should this tool create usual bugs or separate user-support bugs ? cu -- --------------------------------------------------------------------- Enrico Weigelt == metux IT service - http://www.metux.de/ --------------------------------------------------------------------- Please visit the OpenSource QM Taskforce: http://wiki.metux.de/public/OpenSource_QM_Taskforce Patches / Fixes for a lot dozens of packages in dozens of versions: http://patches.metux.de/ --------------------------------------------------------------------- -- gentoo-dev@gentoo.org mailing list