From mboxrd@z Thu Jan 1 00:00:00 1970 Received: from lists.gentoo.org ([140.105.134.102] helo=robin.gentoo.org) by nuthatch.gentoo.org with esmtp (Exim 4.60) (envelope-from ) id 1GDLTD-0003ss-PH for garchives@archives.gentoo.org; Wed, 16 Aug 2006 13:30:08 +0000 Received: from robin.gentoo.org (localhost [127.0.0.1]) by robin.gentoo.org (8.13.7/8.13.6) with SMTP id k7GDT9ZR028819; Wed, 16 Aug 2006 13:29:09 GMT Received: from cs.ubishops.ca (CS.ubishops.ca [206.167.194.132]) by robin.gentoo.org (8.13.7/8.13.6) with ESMTP id k7GDRAre017478 for ; Wed, 16 Aug 2006 13:27:10 GMT Received: from cheese.larrythecow.net (bas1-hull20-1177914509.dsl.bell.ca [70.53.140.141]) by cs.ubishops.ca (Postfix) with ESMTP id 609803A7A1 for ; Wed, 16 Aug 2006 09:27:09 -0400 (EDT) Date: Wed, 16 Aug 2006 09:27:30 -0400 From: Thomas Cort To: gentoo-dev@lists.gentoo.org Subject: Re: [gentoo-dev] User support system [WAS: Sunrise contemplations] Message-Id: <20060816092730.aae293d4.tcort@gentoo.org> In-Reply-To: <20060816105203.GA13586@nibiru.local> References: <1154366720.17142.126.camel@rivendell> <20060801082153.GC29200@eric.schwarzvogel.de> <20060801132906.2b215a5c@epia.jeroenr-c2.orkz.net> <7c612fc60608010551w19780817ra1c1296f469ea135@mail.gmail.com> <20060816105203.GA13586@nibiru.local> Organization: Gentoo Linux X-Mailer: Sylpheed version 2.2.4 (GTK+ 2.8.19; x86_64-pc-linux-gnu) Precedence: bulk List-Post: List-Help: List-Unsubscribe: List-Subscribe: List-Id: Gentoo Linux mail X-BeenThere: gentoo-dev@gentoo.org Reply-to: gentoo-dev@lists.gentoo.org Mime-Version: 1.0 Content-Type: multipart/signed; protocol="application/pgp-signature"; micalg="PGP-SHA1"; boundary="Signature=_Wed__16_Aug_2006_09_27_31_-0400_t=TJnvJENrRATFMB" X-Archives-Salt: 45ae93a4-7383-4b7b-905e-c1a9cdb75f3b X-Archives-Hash: bc91ed9e8a73b9d9ac286b99adf7211e --Signature=_Wed__16_Aug_2006_09_27_31_-0400_t=TJnvJENrRATFMB Content-Type: text/plain; charset=US-ASCII Content-Disposition: inline Content-Transfer-Encoding: quoted-printable You should look for existing tools which could be enhanced before suggesting a new one. `bugz post` (from www-client/pybugz) allows you to submit a new bug report from the command line. Why don't you go and patch that to do all of the automated things you want it to do and then come back and show us? -Thomas On Wed, 16 Aug 2006 12:52:03 +0200 Enrico Weigelt wrote: > * Denis Dupeyron schrieb: >=20 > Hi folks, >=20 > just a few thoughts: >=20 > > So yes, I'd love to see something like this someday. And I'd love to > > help implementing it if such a decision was taken. But the question > > remains : it obviously looks useful, but do we need it ? >=20 > I already suggested an bug-reporting tool, which automatically=20 > collects all the necessary data, several weeks ago. This tool is=20 > simply called by commandline and asks the users several questions. > Then it files an bug with some certain syntax and uploads necessary > information (emerge --info, pkg-db extracts, ...). >=20 > Maybe this also could take some load from the bug wranglers, because > based on the user's answers, the bugs could be formatted and assigned > to the right persons without manual interaction.=20 >=20 > I also like to have such an tool, and like to contribute. >=20 > So, now, let's start :) >=20 > Some points which (IMHO) have to be discussed: >=20 > * shall we directly access BGO ? > * what data should be sent ?=20 > * how to gather this data (directly look into /var/db/pkg) ? > * what questions should be asked ? > * should this tool create usual bugs or separate user-support bugs ? >=20 >=20 > cu > --=20 > --------------------------------------------------------------------- > Enrico Weigelt =3D=3D metux IT service - http://www.metux.de/ > --------------------------------------------------------------------- > Please visit the OpenSource QM Taskforce: > http://wiki.metux.de/public/OpenSource_QM_Taskforce > Patches / Fixes for a lot dozens of packages in dozens of versions: > http://patches.metux.de/ > --------------------------------------------------------------------- > --=20 > gentoo-dev@gentoo.org mailing list >=20 --Signature=_Wed__16_Aug_2006_09_27_31_-0400_t=TJnvJENrRATFMB Content-Type: application/pgp-signature -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.5 (GNU/Linux) iD8DBQFE4x1HQRqjKWbcq9ERAgSCAJ9Wma9s/ULAQZddFQbhWfVOv8Jq6gCfQOPK MZGaQQRyk3Vn2YonOWkElxo= =b2km -----END PGP SIGNATURE----- --Signature=_Wed__16_Aug_2006_09_27_31_-0400_t=TJnvJENrRATFMB-- -- gentoo-dev@gentoo.org mailing list