Alec Warner wrote:
> > Why do you not tend to commit news or approve things?
> 
> PR@ is a nghtmare of spam and what I'll term 'crap.'  having real
> things marked as such with informative subjects would be useful.
> having some kind of rotation would be useful
> having some kind of vague 'we will read and respond within 3 days
> unless its a holiday' would be useful.
> 
> Right now the expectations of pr@ are non-existent and apparently
> think the mail is read and answered quickly.  In reality only Donnie
> reads it and replies; he has a busy as hell personal life and I'm
> surprised he manages to read it at all.

Oh, it's not only Donnie - there's also Kurt replying and sometimes it's
even me and some other people as well. I'm following the pr@ alias for
quite some years, mainly looking for things or questions having
something to do with European events, things and $whatever.

I don't have commit access to the website part of our CVS though - I did
ask for commit access exactly one month ago when Donnie asked for
someone posting the January Bugday news item. 

Simply put: there are other people following the pr@ alias.

> So I would like to set expectations ;)

One expectation would be to build some pr *team*. Another thing would be
to have an issue tracker like rt or otrs. This would make sure items are
answered (and if it's only a quick reply stating "we did receive your
mail, but we need to look at your questions and will reply in the next
$number of days") and would allow to use boilerplates to answer
"standard" questions. This would also allow some kind of escalation for
tickets which are due.

Another thing I'd like to see are regional pr contacts - guess it's the
third or even fourth time I'm suggesting this over the years :P 

What's also missing and that's the topic the most questions to pr@ are
about is a process on when and how someone is getting added to the
"Where to get Gentoo" page [1] (mostly CD distributors).

Anyways, that'll all be nice things - but it all comes down to a PR
*team* which is obviously missing.


  Tobias

[1] http://www.gentoo.org/main/en/where.xml