From mboxrd@z Thu Jan 1 00:00:00 1970 Received: from lists.gentoo.org ([140.105.134.102] helo=robin.gentoo.org) by nuthatch.gentoo.org with esmtp (Exim 4.60) (envelope-from ) id 1GDLtk-0004Gq-EM for garchives@archives.gentoo.org; Wed, 16 Aug 2006 13:57:32 +0000 Received: from robin.gentoo.org (localhost [127.0.0.1]) by robin.gentoo.org (8.13.7/8.13.6) with SMTP id k7GDufXF022617; Wed, 16 Aug 2006 13:56:41 GMT Received: from aaar.vm.bytemark.co.uk (aaar.vm.bytemark.co.uk [80.68.92.230]) by robin.gentoo.org (8.13.7/8.13.6) with ESMTP id k7GDshPA019136 for ; Wed, 16 Aug 2006 13:54:43 GMT Received: from qoo.home (bb-87-81-240-59.ukonline.co.uk [87.81.240.59]) (using SSLv3 with cipher RC4-MD5 (128/128 bits)) (No client certificate requested) by aaar.vm.bytemark.co.uk (Postfix) with ESMTP id B16D01D5F6 for ; Wed, 16 Aug 2006 14:54:38 +0100 (BST) Subject: Re: [gentoo-dev] User support system [WAS: Sunrise contemplations] From: Alastair Tse To: gentoo-dev@lists.gentoo.org In-Reply-To: <44E2FEF4.8050803@gentoo.org> References: <1154366720.17142.126.camel@rivendell> <20060801082153.GC29200@eric.schwarzvogel.de> <20060801132906.2b215a5c@epia.jeroenr-c2.orkz.net> <7c612fc60608010551w19780817ra1c1296f469ea135@mail.gmail.com> <20060816105203.GA13586@nibiru.local> <44E2FEF4.8050803@gentoo.org> Content-Type: text/plain Date: Wed, 16 Aug 2006 14:54:33 +0100 Message-Id: <1155736473.31126.11.camel@localhost> Precedence: bulk List-Post: List-Help: List-Unsubscribe: List-Subscribe: List-Id: Gentoo Linux mail X-BeenThere: gentoo-dev@gentoo.org Reply-to: gentoo-dev@lists.gentoo.org Mime-Version: 1.0 X-Mailer: Evolution 2.6.2 Content-Transfer-Encoding: 7bit X-Archives-Salt: ce61e1af-d3bf-4216-8f11-7a061e4df41b X-Archives-Hash: 5fb85927b000dcc78902692a0fbfea69 On Wed, 2006-08-16 at 13:18 +0200, Simon Stelling wrote: > Enrico Weigelt wrote: > > I already suggested an bug-reporting tool, which automatically > > collects all the necessary data, several weeks ago. This tool is > > simply called by commandline and asks the users several questions. > > Then it files an bug with some certain syntax and uploads necessary > > information (emerge --info, pkg-db extracts, ...). > > That somehow looks like the guided file-a-new-bug form we had some time ago. > Personally, I'd rather have it in bugzilla, because a shell tool takes the user > away from bugzilla, and after all you have to search for existing bugs anyway, > so you already are on bugzilla. Somehow I believe that most people will encounter bugs when on the command line, so being able to search/post in bugzilla from the command line is a pretty natural extension. Using PyBugz as an example, typing this after an "emerge plptools" fails is much easier than opening firefox, typing bugs.gentoo.org, finding the search page and typing the package name in the search box in: bugz search plptools PyBugz actually has a 'bugz post' option that I've only used a couple of times, but it actually prompts the user to submit their emerge --info. Cheers, Alastair -- gentoo-dev@gentoo.org mailing list