Re: [gentoo-dev] Re: GLEP 42 (Was: Getting Important Updates To Users)

[Stuart Herbert <stuart@gentoo.org>]

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On Tue, 2005-11-01 at 14:51 -0500, Chris Gianelloni wrote:
> Did you specifically ask them if it is because we have different news in
> different locations?  Somehow I think you're obscuring some facts to
> make your own argument.

That seems an unpleasant accusation to make :(

The answer is that I didn't ask them if it was because we have different
news in different locations.  The question didn't occur to me.

> The only problem that we have now with our multiple mediums is that not
> all news is on all mediums.  We should have the same information going
> to all of these and let the user choose which method they like for
> getting news.

The critical difference between improving our existing mediums, and the
emerge --news approach that I've proposed, is that emerge --news is the
only approach that actively pushes news out to *all* users, and puts it
in a place that is as guaranteed as anything else available to catch
their attention.

All the other approaches rely on the user going somewhere to get news,
whether it's signing up to a mailing list, reading www.g.o, reading the
forums, or whatever.  Inevitably, this is only going to reach a smaller
subsection of our user community.

What I care about is that we've taken the right steps to put important
information in front of *all* of our users (and our devs!).  Even
(especially?) the ones who are unable to keep up with the news as it is
currently delivered.

Making sure our users are well-informed improves the level and quality
of service that we provide; it can only enhance our reputation; and it
should also cut down on the amount of developer time that goes into
post-upgrade support (leaving more time for package maintenance).

Best regards,
Stu
-- 
Stuart Herbert                                         stuart@gentoo.org
Gentoo Developer                                  http://www.gentoo.org/
                                              http://stu.gnqs.org/diary/

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