From mboxrd@z Thu Jan 1 00:00:00 1970 Return-Path: Received: (qmail 11495 invoked by uid 1002); 7 Jul 2003 21:30:19 -0000 Mailing-List: contact gentoo-dev-help@gentoo.org; run by ezmlm Precedence: bulk List-Post: List-Help: List-Unsubscribe: List-Subscribe: List-Id: Gentoo Linux mail X-BeenThere: gentoo-dev@gentoo.org Received: (qmail 14462 invoked from network); 7 Jul 2003 21:30:19 -0000 From: Grant Goodyear To: Gentoo-Dev Cc: gentoo-core@gentoo.org Content-Type: multipart/signed; micalg=pgp-sha1; protocol="application/pgp-signature"; boundary="=-UNDYpFHrXedTjPwN0AI9" Message-Id: <1057613345.3127.3.camel@localhost> Mime-Version: 1.0 X-Mailer: Ximian Evolution 1.4.0 Date: 07 Jul 2003 17:29:05 -0400 Subject: [gentoo-dev] New GLEP -- New ombudsman position X-Archives-Salt: 36e11aad-8442-4c49-9d93-55094cff6617 X-Archives-Hash: 926338abde1732b6b236e28533b20979 --=-UNDYpFHrXedTjPwN0AI9 Content-Type: multipart/mixed; boundary="=-FDuklHrWFQRXTVsLCjxD" --=-FDuklHrWFQRXTVsLCjxD Content-Type: text/plain Content-Transfer-Encoding: quoted-printable I'm cross-posting to -core since I don't think all of our developers have migrated over just yet, but please reply to gentoo-dev@gentoo.org if at all possible. GLEP attached. I realized after the fact that I forgot to include a link to the new management structure: =20 http://www.gentoo.org/doc/en/management-structure.xml. Best, g2boojum --=20 Grant Goodyear --=-FDuklHrWFQRXTVsLCjxD Content-Disposition: attachment; filename=glep-0007.txt Content-Type: text/plain; name=glep-0007.txt; charset=ISO-8859-1 Content-Transfer-Encoding: quoted-printable GLEP: 7 Title: New ombudsman position Version: $Revision: 1.1 $ Last-Modified: $Date: 2003/07/07 20:19:11 $ Author: Grant Goodyear , Status: Draft Type: Standards Track Content-Type: text/x-rst Created: 6-Jul-2003 Post-History:=20 Abstract =3D=3D=3D=3D=3D=3D=3D=3D This GLEP proposes that we extend the current proposed management structure by adding a position of Ombudsman that would fall under devrel, qa, and pr. An ombudsman is one who has been assigned to=20 *impartially* investigate complaints and settle disputes. Motivation =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D Given the impressive numbers of both Gentoo developers and users, it is inevitable that there will be occasional clashes between developers and managers, developers and developers, and developers and users. Right now there is no mechanism to prevent such disputes from escalating out of control. Specification =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D One developer (and one backup) will be appointed as ombudsmen. This positions should be far from a full-time job. It would appear as part of the devrel, qa, and pr projects (inasmuch as qa and pr both involve developer-user relations). Infrastructure requirements are an ombudsman.gentoo.org web page and a ombudsman@gentoo.org e-mail=20 alias.=20 Rationale =3D=3D=3D=3D=3D=3D=3D=3D=3D One traditional method (circa early 1800s in Sweden, apparently [#RIT]_) for managing disputes is to have an impartial individual whose job it is to investigate complaints and mediate settlements. A quick search=20 on Google [#GOOGLE]_ reveals numerous government agencies, universities, and industries that employ official ombudsmen. The key requirement for an ombudsman to be effective is support from management and trust from users and developers -- the ombudsmen must be considered by all to be reasonably impartial. =20 Backwards Compatibility =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D No conflicts. References =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D .. [#RIT] http://www.rit.edu/~022www/defhis.shtml .. [#GOOGLE] http://www.google.com Copyright =3D=3D=3D=3D=3D=3D=3D=3D=3D This document has been placed in the public domain. --=-FDuklHrWFQRXTVsLCjxD-- --=-UNDYpFHrXedTjPwN0AI9 Content-Type: application/pgp-signature; name=signature.asc Content-Description: This is a digitally signed message part -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.2.2 (GNU/Linux) iD8DBQA/CeYhptxxUuD2W3YRAt4JAJ48IZQYVsEXc4zobgDGD/jrQB6HVgCfYP4C B+iLFJFmZWCTLm8LcitOr2w= =GYAM -----END PGP SIGNATURE----- --=-UNDYpFHrXedTjPwN0AI9--